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Buzzy Pazz: 6-24 years
Practical
How to request one?
Did you know that you can purchase or renew a season ticket from your own home? You can do this in three ways:
Payment via the bank
If De Lijn has already sent you a bank transfer form then you can renew your current season ticket by making the payment.
After your payment is registered you will receive your new season ticket within seven days.
Online
You can also purchase or renew your season ticket online (Dutch version). You need an electronic ID card (eID) and an ID card reader.
If you order a season ticket for yourself or for one or more family members then you do not have to look for the best formula.
Are you eligible for a family discount? Does your municipality act as a third party payer? We automatically calculate the most economical price for you.
Ordering your season ticket online saves time too. An online order is easier: you do not have to send us a copy of your ID card. If you order season tickets for several family members you do not have to provide a family composition attestation.
You can pay with a credit card, via Bancontact, PC banking or a bank transfer.
Those ordering a season ticket via our website will receive it three days later (not applicable for payment via bank transfer).
In writing
You can request a new season ticket in writing from De Lijn's Subscription Service.
At least 2 weeks before the starting date you must send a copy of your ID card and a completed via post, e-mail or fax to the Subscription Service.
If you want to purchase several Buzzy Pazzes with a family discount, you must provide a recent family composition attestation. You can get this from the register office in your municipality. You will receive a bank transfer form within seven days of submitting your request. The season ticket will be mailed within seven days after we receive your payment
Lijnwinkel
You can also pass by one of our Lijnwinkels. You show your ID card, pay and receive your pass right away. To save time, you can download the application form Buzzy Pazz (Dutch version) (pdf - 168KB).
Please note: you cannot receive some season tickets in a Lijnwinkel. See chapter 9.5 of our 'Algemene Reisvoorwaarden (Dutch version) (pdf - 693KB) for a list.
You can choose the starting date of your season ticket. A Buzzy Pazz is valid for 1 month, 3 months or 12 months.
Price (valid as of 1 February 2012)
How much you pay for your Buzzy Pazz depends on the validity period. A Buzzy Pazz is valid for one month, three months or twelve months. If certain conditions are met you can receive a discount.
| Validity period | Price
|
|---|---|
| 1 month | € 23 |
| 3 months | € 65 |
| 12 months | € 178 |
Discount
Family discount
If you purchase a second Buzzy Pazz within the same family, you receive a 20% family discount. The third and every following Buzzy Pazz within the same family is free. To qualify for this discount, all the family's Buzzy Pazzes must have the same starting date and validity period.
Do you want to benefit from the family discount? Give us a recent family composition attestation (maximum 2 months old). You can get this from the register office in your municipality. By family we mean all family members that officially live at the same address.
In some municipalities you can request a family composition attestation via the 'e-loket'.
You do not have to provide a family composition attestation if you purchase your season ticket online (Dutch version). if you want to benefit from a family discount and you purchase your season tickets online then you must order all the season tickets at the same time. Only then will the family discount be awarded.
If you want to request another season ticket afterwards and want to benefit from the correct family discount, you must request the season ticket in a Lijnwinkel of via the Subscription Service. In both cases you must give us a family composition attestation.
Expansion of family discount for joint custody families
Since 1 July 2008 joint custody families have the right to a family discount for the Buzzy Pazz.
That means joint custody parents can purchase Buzzy Pazzes with a family discount for all children domiciled with you (classical application of family discount) and for your own ‘natural’ children that are not domiciled with you.
How to request the discount?
Joint custody parents requesting Buzzy Pazzes with a family discount must fax or mail the following documents to De Lijn's Subscription Service in their province:
- a Buzzy Pazz request form
- a family composition attestation (children in your family)
- a birth certificate, proof of adoption or ‘legitimization certificate’ for your natural children that are not domiciled with you, together with the correct address of these children.
All these documents must be in Dutch. Documents in other languages must be translated by a sworn translator.
De Lijn's Subscription Service will send you a bank transfer form via post. We will send the season tickets as soon as we receive payment. You can also bring the bank transfer form to a Lijnwinkel. If you pay cash (cash or chip card) you will receive the season tickets right away.
Employer contribution
Do you use your season ticket for home-work travel? The normal employer contribution is 72% of the season ticket price. Some employers reimburse an even greater share of the season ticket price. Ask your employer about this.
Third party payer discount
Many municipalities pay for all or part of the cost price of a season ticket as a third party payer. Ask your municipality about this.
How to use it?
You must be able to show your Buzzy Pazz and your ID card during a ticket inspection. To make inspection possible, never plasticize your Buzzy Pazz. You can obtain a free protective sleeve for your pass in our Lijnwinkels.
Strictly personal
The Buzzy Pazz is a personalised ticket and is strictly personal: only the owner can use it. Our ticket inspectors and drivers regularly check the validity of tickets and passes. You must be able to show your Buzzy Pazz and your ID card during a ticket inspection.Renewal
Approximately one month before the Buzzy Pazz expires, you will receive a letter regarding a renewal. If you use a third party payer system in which the city or municipality pays for part of the season ticket then the discount will be taken into account on the bank transfer.Lost or stolen
Did you lose your season ticket or was it stolen? After paying an administrative fee and giving us a written declaration of theft or loss, you will receive a duplicate in the Lijnwinkel.
A duplicate costs €10 regardless of the number of duplicates that you requested in the past. You can request a duplicate in writing with the from De Lijn's Subscription Service.
If you have forgotten your Buzzy Pazz or if it was stolen and you board a De Lijn vehicle then you must have another valid ticket. If you do not, you risk a fine. De Lijn does not reimburse these costs.
Reimbursement
If you terminate your season ticket before it expires, we will reimburse part of the purchase price. You must give us the original season ticket (not a duplicate) and your bank account number.The amount that we reimburse depends on when you give us your season ticket. If you terminate via post the postal date counts. There are two possibilities:
- Termination before the starting date of the validity period: if you return your season ticket before the starting date then we will reimburse the full purchase price minus €10 administration costs.
- Termination after the starting date of the validity period: the amount to be reimbursed is determined by the cost price of the season ticket minus €10 administration costs and an amount that corresponds with how long you used the season ticket.
This last amount is calculated as follows:
- the price per complete three-month period or multiple three-month periods and then the price per complete month or multiple months
- per incomplete month a fixed percentage of the price of a monthly pass according to the table below:
| number of days in use | % deducted from price monthly pass |
|---|---|
| 1 | 16 % |
| 2 | 26 % |
| 3 tot 7 | 30 % |
| 8 | 46 % |
| 9 | 56 % |
| 10 | 60 % |
| 11 to 14 | 61 % |
| 15 | 76 % |
| 16 | 86 % |
| 17 | 90 % |
| 18 to 21 | 91 % |
| 22 to 31 | 100 % |
If you turn in your Buzzy Pazz because you received another season ticket from De Lijn then De Lijn reimburses your original Buzzy Pazz after you turn it in. The amount depends of the number of days that your Buzzy Pazz is still valid before the starting date of your new season ticket. This also applies if you receive a season ticket from another public transport company that is also valid on De Lijn's network.
If the Buzzy Pazz is turned in due to death of the owner then the reimbursement is based on the ratio between the number of unused calendar days and the length of validity of the Buzzy Pazz.
If you terminate a Buzzy Pazz that is part of a group of two or more Buzzy Pazzes within one family, the family discount is recalculated. If the balance is positive then De Lijn reimburses the turned in Buzzy Pazz. If the balance is negative then De Lijn returns the Buzzy Pazz to the season ticket holder without reimbursement.
If the reimbursement amount after deducting the €10 administration costs is less than €1 then this will not be reimbursed.