Antisocial behaviour on buses and trams has consequences
To help society run smoothly, there are a number of universally accepted agreements. Most people know what is and is not acceptable. Unfortunately, some people behave antisocially. De Lijn wants to clamp down on this with new passenger rules.
Those who obstruct, damage or put in danger their fellow passengers, our employees or our equipment will have to bear the consequences. Fines for antisocial behaviour vary from 75 to 500 euros. Hopefully it will not have to come to that. If respect rides along, everything runs smoothly.
The Flemish Government Decree (Flemish Government Decree of 14 May 2004 regarding the exploitation and the fares of the VVM (B.S. 20 July 2004), as altered by the Flemish Government Decree of 26 January 2007 (B.S. 1 March 2007)
, distinguishes between 2 types of violations: type 1 and type 2 offences.
Type 1 offences are regular violations; type 2 offences are considered to be very serious violations due to
- their serious consequences (e.g. vehicle delays)
- the danger that they cause the offender or others (e.g. getting in or out of the vehicle before it comes to a complete halt)
- their deceptive nature (e.g. forged tickets)
As a result, type 2 offences are fined more severely. The fine also increases if a passenger commits the same violation several times within 12 months.
Procedure during and after ticket inspection
What are ticket inspectors authorised to do?
De Lijn's ticket inspectors are authorised to inspect all tickets and reduced fare passes, record violations and check your identity.
What happens during an inspection?
If the ticket inspector notices a violation then he/she will ask for your identity card and write up a report. The ticket inspector gives the original copy of the report to the Administrative Fines department of De Lijn. The offender receives a copy of the report right away.
Responding to a report
If you do not agree with the report you can respond to our Administrative Fines department. You can only respond by sending a letter or e-mail to:
De Lijn - Administrative Fines Department
You must respond in writing by letter or e-mail within 30 days of the event. Your response must mention why you disagree with the report. We will take your response into account when assessing the recorded facts.
The Administrative Fines department will inform you in writing (registered letter) whether you are being fined or not within 60 days of the event. If the fine is confirmed then you must pay within 30 days via the bank transfer form enclosed with the letter.
Lodging an appeal against a fine
You can appeal the fine by sending a registered letter to the Administrative Fines department within 30 days (postal date) of receiving the letter confirming the fine. You must explain your appeal in that registered letter. You can also request to be interviewed. In that case you can be assisted by your legal adviser.
We will inform you of the definitive decision in writing within 3 months. Depending on the explanation, De Lijn can extend that period by another 3 months. If the fine is confirmed then you must pay within 30 days via the bank transfer form that was enclosed with the letter.
If you do not pay the definitive fine then your dossier will be given to a bailiff without further notification. All extra costs are at your expense. This is the end of De Lijn's written procedure.
Prevent a fine for fare evasion
By taking a few useful tips into account you can prevent a fine for fare evasion
Forgot your season ticket?
It is possible that you do not have your season ticket, reduced fare pass or proof of identity with you. In that case the ticket inspector cannot check whether you have a season ticket or reduced fare pass and will therefore write up a report. You can always respond to this report
. We will take your response into account when assessing the recorded facts.