Customers from BASE, Mobistar, Proximus and Telenet can all purchase an SMS ticket.
For a 60 minute SMS ticket send ‘DL’. For a 120 minute SMS ticket send ‘DL120'. You are allowed to use upper-case and lower-case letters (e.g. ‘Dl’, ‘dL', ‘dl120’, …). Do not put a space between the letters in the message (e.g. 'd L1 20', 'D l', ...). The message can be preceded or ended with a space.
Incorrect messages (e.g. ‘DLL’, ‘DDL120’, 'DL210', ...) are not accepted. SMS tickets are not awarded for these messages. The requesting passenger will be informed of this via an SMS error message. This error message is not a valid ticket.
De Lijn strives to maximise the circulation of its vehicles. This is part of a general policy to maximise De Lijn's punctuality. Research has shown that punctuality is one of the most important quality factors for our passengers.
To improve circulation, a widespread sales point network was established in March 2006. This led to fewer sales transactions via the driver. Currently, 70% of tickets are purchased in advance.
There is a strong difference in the success of advanced sales across the different types of tickets. 95% of Lijnkaarts (%) are sold in advance. The sale of tickets in advance is less successful; only 20% of them are sold via this channel. Therefore, 80% of tickets are purchased from drivers.
SMS tickets are an alternative to purchasing tickets on the vehicle. After all, an SMS ticket is up to 28% cheaper than a ticket purchased on the bus or tram. It is an additional measure to optimise the circulation of vehicles and thereby improve punctuality.
Yes, this is possible. If several people travel together, an SMS ticket must be purchased for each person. Since they are saved on one mobile phone, these people must stay together throughout the entire journey. If one person in the group interrupts his journey then the others must keep the mobile phone with them for the duration of the journey.
An SMS ticket is valid for 60 or 120 minutes as of the moment it was received. If you want to continue travelling with De Lijn after those 60 or 120 minutes, you must purchase a new ticket. You can purchase a new SMS ticket or a different type of ticket, either from the driver, a ticket vending machine or a sales point.
No, SMS tickets work on prepaid and postpaid accounts. The price of an SMS ticket is deducted from the calling credit of a prepaid system. For postpaid customers, the amount due is communicated via a statement that is added to the mobile phone invoice.
An SMS can be forwarded, therefore an SMS ticket can be forwarded too. However, safeguards built into an SMS ticket ensure that a forwarded SMS ticket is immediately recognisable as an 'invalid' ticket. Travelling with a forwarded SMS ticket is considered a form of fraud.
You may not board a bus or tram without a valid ticket. If your mobile phone is not functioning, you do not have a valid ticket and you will have to purchase a valid ticket from the driver, a ticket vending machine or a sales point.
If your mobile phone breaks down after boarding, the ticket inspector can check online whether a valid SMS ticket was requested with your mobile phone. You are required to give your mobile phone number to the ticket inspector.
No, this is not possible.
If you do not have enough credit, you will not be able to purchase an SMS ticket. You will receive a message informing you of this.
No, this depends on your subscription plan. To adjust your Proximus M-Pay profile, go to http://www.proximus.be/ or contact Proximus' customer service department.
That depends on your employer's policy. If your employer permits Proximus' M-Pay application then you can purchase an SMS ticket. If your employer has blocked this application then you cannot purchase an SMS ticket.
No, that is not possible.
Free SMS messages can only be used for text messages, not for purchases (ringtones, SMS ticket, parking, etc.).
It is possible that you receive a 'no credit' message when you order an SMS ticket even though you still have some credit.
No, passengers are not charged for error messages.
If you have a company phone, ask your employer to annul the M-Pay stop for your mobile phone. You employer should contact Proximus.
If you do not have a company phone, you can repeal the block by contacting the Proximus helpdesk (6000) or via MyProximus on the website www.proximus.be.
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