Only the deaf and hard of hearing and people with aphasia can book by email. You must first submit a doctor’s certificate to the switchboard confirming that you meet the conditions. Only then can you make a booking by email.
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Quote your customer number.
If you are calling for the first time, we will create a customer number for you. You must provide your name, address and telephone number for this. Let us know if you have a mobile number or an email address.
Tell us the complete journey you want to do, even if you know that part of it will involve using a regular service or a train. We can then allow enough time for your transfer.