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Frequently asked questions

Can I buy an SMS ticket if I am already on a bus or tram?

You must always have a valid ticket before you get on or buy one from the driver. This means that you must have requested an SMS ticket before you get on. You should best do so when you see the bus or tram approaching. That will allow you to use the period of validity as long as possible. You have to show the SMS ticket to the driver when you get on.

If you request an SMS ticket when the inspector gets on, you will find yourself in trouble. Our inspectors always check whether the SMS ticket was requested after the previous stop.


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