I have paid for my pass but I haven't received it yet. What should I do?

Contact the pass department.

Passes

• How much does a duplicate cost?
• How can I apply for a duplicate of my pass?
• When am I entitled to a free pass or a pass at a reduced price?
• I didn't get the family discount on the Buzzy Pazz. What should I do?
• What do I have to do to get a family discount?
• Can I laminate my pass?
• How can I get a pass?
• What should I do if I my pass has been lost or stolen?
• How can I change my pass details?
• What should I do if my pass is damaged or if the information on the pass have become illegible?