A secured mail shipment has a unique bar code that makes it possible to track the shipment in the postal circuit until delivery. On delivery of the order the order is scanned a final time that it was actually delivered. 

With registered post a signature is always required from the addressee. Bpost may decide to send an order by registered post depending on: 

• the characteristics of the order (e.g. high value of the order)
• the delivery history (problems previously reported by the customer, possible dispute regarding delivery...)
• objective criteria that give rise to the presumption that problems may occur with the delivery (inappropriate postbox, shared postbox of multiple addressees, ...)

eShop

• What is the delivery time?
• How do I place an order via the eShop?
• What tickets can I buy from the eShop?
• Is it possible to receive my order internationally?
• Is there a minimum quantity or value for placing an order?
• What benefits are there to buying through eShop?
• What is the maximum number of tickets I can order?
• Do I have to pay more via eShop?
• Is it possible to receive an invoice for orders placed via the eShop?
• What payment options are available on eShop?
• How secure and reliable are on-line sales via eShop?
• Can I order the Municipal card via eShop?
• Can I pay after delivery?