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Frequently asked questions

What do I do if my MOBIB card is faulty?

If your MOBIB card is damaged or faulty follow the same procedure as with a stolen or lost MOBIB card and immediately apply for a new one.

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Online is the simplest way to apply for a new MOBIB card

  • Complete this form and submit your application.
  • You will receive a link by email to pay the €10 administrative charge
  • As soon as your payment has been processed we will send you a confirmation email. A new MOBIB card will be sent to your home address via regular mail within 7 working days. Your old MOBIB card will be deactivated as soon as you apply for a new one.
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Remark: Pending delivery of your new MOBIB card with your travel pass you will need a valid ticketfor every journey. You can buy your tickets via the app, by text or from the driver. If not you may be fined

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You think your card is faulty due to a disruption in De Lijn’s network?

Your MOBIB card will be replaced free of charge if your card is faulty and there is no visible evidence of misuse. There are two ways to do this:

  • Hand in your card at a Lijnwinkel. If there is no visible damage to your card you will be issued a 14-day pass you can use pending delivery of your new card.

  • Or you can send your faulty MOBIB card via regular mail and with an accompanying letter to our Travel Pass Department (dienst Abonnementen) at Slijkensesteenweg 11 - 8400 Ostend. Our staff there will check why your MOBIB card no longer works. If the cause is to be found at our end then your MOBIB card will be replaced free of charge. Pending delivery of your new MOBIB card you will need a valid ticket for every journey.

Tip: You don’t have time to go to a Lijnwinkel right now or you’d rather not wait for the Travel Pass Department to send you a reply? Then you can always apply for a new card.

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