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Frequently asked questions

How can I check whether my travel pass has been loaded onto my MOBIB card after payment?

Scan your MOBIB card on the bus or tram. Only your current and future travel passes are displayed.

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  1. Press the blue Info button on the MOBIB scanner.
  2. Wave your MOBIB card in front of the blue circle on the MOBIB scanner.
  3. The valid travel pass with mention of the expiry date appears on the screen.

Did you pay via the website? Then your travel pass is loaded onto your card by 10 am the next day.

Did you pay via the link in the email we sent you? Then your travel pass is loaded onto your card by 10 am the next working day.

Did you pay via bank transfer? Then your travel pass is loaded onto your MOBIB card within 7 working days.

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