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Frequently asked questions

How can I buy an m-ticket?

  • First choose the app to install on your smartphone. Then you have to register once and select the payment method. This can be done through prepaid credit, direct debit and credit card. An employer can also pay for the m-tickets of employees. Then you can request m-tickets.
  • To purchase a valid m-ticket, you press the button 'Pay for 60 minutes' in the app (if applicable by entering a password or PIN, depending on the app used).
  • It is important that you purchase your m-ticket before getting on. You should best do this when you see the bus or tram approaching. When you get on, show your m-ticket to the driver.┬á
  • If you only buy your m-ticket once on the vehicle, this will be considered fare dodging.

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