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Frequently asked questions

What if the network is down or I have no mobile phone coverage?

You are not allowed to board a bus or tram without a valid ticket. If you want to use an m-ticket, you must therefore activate it before boarding.

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If the mobile phone network is not working or is temporarily disrupted before you can activate an m-ticket, that means you don’t have a valid ticket. If this happens, you need to buy a ticket or from the driver or through an advance sales channel.

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m-ticketing (m-ticket, m-card10 & m-daypass)

Overview