Cookies op delijn.be
Deze website gebruikt cookies en vergelijkbare technologieën om je surfervaring te vergemakkelijken en de website te verbeteren.
Lees meer.
Show the menu

Frequently asked questions

What happens to my m-ticket if I buy a new device?

You can retrieve your m-ticket at any time by taking the following steps:

Layout aanpassen:
<Pas uitlijnen afbeelding aan>
<Pas positie afbeelding aan>

<Voeg een paragraaftitel toe>

  • Download the app on your new device. 
  • Go to My Tickets and at the bottom of the screen choose the option to validate your telephone number. 
  • Enter your mobile phone number. You will then receive a free SMS with a verification code.
  • Enter the code. Your mobile phone number will now be reset and linked to your new device.
  • Your purchased m-tickets will be retrieved and will appear in the app under My Tickets. 
<Voeg downloadbare bestanden toe>
<Voeg knoppen toe>
Layout aanpassen:
<Pas uitlijnen afbeelding aan>
<Pas positie afbeelding aan>

<Voeg een paragraaftitel toe>

Note: Do you have a new phone number? We can’t change the mobile phone number linked to the m-tickets. Your available tickets therefore cannot be transferred to your new number.
If you are in this situation, install the app on your new device and enter your old mobile phone number. Once you have done this, the m-tickets for any remaining journeys will reappear in the app. Once the trips on your m-card10, m-tickets or m-day pass have been used up, enter your new mobile number. Tickets that you purchase after this will be linked to your new mobile number. This is necessary as when tickets are checked, our De Lijn inspectors ask for your mobile number. They can then verify through our help desk whether an m-ticket has been requested for that number. The help desk sometimes sends a text message to check whether the specified number is that of the smartphone in question.

<Voeg downloadbare bestanden toe>
<Voeg knoppen toe>

What this answer useful? -


m-ticketing (m-ticket, m-card10 & m-daypass)

Overview