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Frequently asked questions

How do I purchase a travel pass?

The fastest and easiest way to buy a travel pass is through our website. This avoids long queues at our Lijnwinkels.

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Some travel passes cannot be bought directly online. Click here to find out which and how to proceed.
 

Remark: Do you already have a MOBIB-card by the SNCB, TEC or MIVB? Then drop by a Lijnwinkel. We’ll be happy to add your De Lijn travel pass to your card. Afterwards you can simply renew your travel pass via our website.

Buying a travel pass on the website

• Indicate your age category and fill in the required data. Select the start date and the validity period
• Pay with Visa, American Express, Mastercard or Bancontact. Following payment you will receive a confirmation email. 

Tip: Keep your identity card handy for when you have to fill in your national registry number.

Payment and reception
 
With an online purchase it only takes a few minutes to process your payment.
 
  • Do you have a MOBIB card registered with De Lijn? Then your renewed travel pass is loaded onto your card by 10 am the next day.
  • You don’t have a MOBIB card yet? Then one will be sent to your home address within 7 working days. If your travel pass starts before then (no sooner than one day after purchase) then you will receive free SMS tickets that you can use until you receive the card.
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Buying a travel pass in a Lijnwinkel 

Drop by a Lijnwinkel if you can’t buy a travel pass via our website. Upon presentation of your ID card you can buy a travel pass there.
 

Tip: Are you buying a travel pass for your children or someone else? Don’t forget to bring their ID card if they are not domiciled at your address!

Payment and reception

Lijnwinkels take cash or Bancontact
 
  • Your travel pass is immediately loaded onto your MOBIB card. 
  • If you don’t have a MOBIB card yet then you will be issued a 14-day pass. Your MOBIB card with your travel pass will be sent to your home address within 7 working days.
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