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Frequently asked questions

How do I request a new MOBIB card?

If you have lost your MOBIB card or it is defective, you should request a new one online immediately. We will then send you a new one as soon as possible and deactivate your old one. We charge an administrative fee of 10 euros for doing this.

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Note: If your MOBIB card expires, you don't need to request a new one. Carry on using the expired MOBIB card until your next renewal. When we offer you the opportunity to renew your season ticket, you will automatically be charged 5 euros for a new MOBIB card.

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Request a MOBIB card online

  • Enter your details on this form and send in your request.
  • You will receive a link by email for the payment of the 10 euro administrative fee.
  • Once payment has been received, we will send you a confirmation email.
    You will receive a new MOBIB card by post at your official address within 7 working days. As soon as you request a new MOBIB card, we will automatically deactivate your old one.
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NoteYou need a valid ticket for every journey with De Lijn, even while you are waiting for your new MOBIB card with your season ticket. Buy a ticket via the app, by SMS or from the driver. If you don’t, you risk receiving a fine

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Unable to apply online? Drop in at a Lijnwinkel store.

  • Drop in at a a Lijnwinkel store.
  • Pay the 10 euro administrative fee. You can pay by Bancontact or cash.
  • You will receive your new MOBIB card by post at your official address within 7 working days. We will also automatically deactivate your old MOBIB card.
    If you still had a season ticket on your old card, and you’re waiting for a new one, you will also receive a 14-day pass
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