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Frequently asked questions

What should I do if I my pass has been lost or stolen?

If your MOBIB card is no longer in your possession it’s best to apply for a new one online at the earliest opportunity. The old one is still linked to your national registry number. Until the expiry date of your MOBIB card travel passes are loaded onto the lost or stolen card. Upon receipt of your application we will deactivate your old MOBIB card and send you your new one at the earliest opportunity.

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Applying for a new MOBIB card online

  • Complete this form and submit your application.
  • You will receive a link by email to pay the €10 administrative charge
  • As soon as your payment has been processed we will send you a confirmation email. A new MOBIB card will be sent to your home address via regular mail within 7 working days. Your old MOBIB card will be deactivated as soon as you apply for a new one.
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Remark: Pending delivery of your new MOBIB card with your travel pass you will need a valid ticket for every journey. You can buy your tickets via the app, by text or from the driver. If not you may be fined

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You can’t apply for your card online? Then drop by a Lijnwinkel.

  • Drop by a Lijnwinkel.
  • Pay the €10 administrative charge. Lijnwinkels take cash or Bancontact.
  • A new MOBIB card will be sent to your home address via regular mail within 7 working days. Your old MOBIB card will be deactivated. Pending delivery of your MOBIB card you will be issued a 14-day pass if a current travel pass was loaded onto your old card.
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Passes

Overview