Request a new MOBIB card online. We will then send you a new one as soon as possible and deactivate your old one. We charge an administrative fee of 10 euros for doing this.
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Request a MOBIB card online
Enter your details on this form and send in your request.
You will receive a link by email for the payment of the 10 euro administrative fee.
Once payment has been received, we will send you a confirmation email.
You will receive a new MOBIB card by post at your official address within 7 working days. As soon as you request a new MOBIB card, we will automatically deactivate your old one.
Please note that you need a valid ticketfor every journey with De Lijn, even while you are waiting for your new MOBIB card. If there was an ongoing subscription on your old card, you can get a temporary ticket for free in our Lijnwinkel. If not, you can purchase this via the app, by SMS or from the driver. That way you don't risk a fine. These tickets are not refunded by De Lijn.
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Unable to apply online? Drop in at a Lijnwinkel store.
Pay the 10 euro administrative fee. You can pay by Bancontact or cash.
You will receive your new MOBIB card by post at your official address within 7 working days. We will also automatically deactivate your old MOBIB card.
If you still had a season ticket on your old card, and you’re waiting for a new one, you will also receive a 14-day pass.
Do you think the card is defective due to a problem at De Lijn?
Is your card defective without any visible damage? If so, we’ll replace your MOBIB card free of charge. This can be done in two ways:
Bring your card in to a Lijnwinkel store. If your card has no visible damage, you’ll receive a 14-day pass while waiting for your new card.
Or send in your defective MOBIB card in by post along with a covering letter to the Season Tickets service, Slijkensesteenweg 11 - 8400 Ostend.
We’ll then check why your MOBIB card no longer works. If the fault lies with us, you’ll receive a new MOBIB card free of charge. In the meantime, however, you must purchase a valid ticket for every journey.
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Tip: Are you unable to get to a Lijnwinkel store, or would you rather not wait for the Season Ticket service to reply? If so you can opt to request a new card online.
