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Frequently asked questions

How do I avoid getting a fine for travelling without a valid ticket?

You can avoid a fine by purchasing a valid ticket in time. This can be done in the following ways:

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  • Purchase a ticket through advance sales: Insert the ticket into the yellow validation device as soon as you have boarded. If you fail to do so, the ticket will be invalid. 
  • Buy an SMS ticket or m-ticket: This ticket is valid for 60 minutes. Buy or activate it just before you board. Show it to the driver.
  • Buy a ticket from the driver: Pay in cash, preferably the right amount. The driver will scan the ticket. The maximum note size you can pay with is 10 euros. 
  • Show a ticket or pass registered in your name: A season ticket, for example. You must always be able to prove your identity.
  • Show a ticket with a discount: You must also have your proof of identity and your discount card with you.
  • Use the ‘passenger with no money' procedure: You can do this if you have no money with you. The driver will start the procedure if you ask. You have 14 days to pay the fare plus an administrative fee. You will receive a bank transfer form from the driver which you can use to make the payment. If you don’t pay on time, you will receive a type 1 fine. 
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Layout aanpassen:
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Note: Keep your ticket for the entire journey so that you can show it if there is a ticket inspection.

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Fines

Overview