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Coronavirus remains with us for the time being. This is why it is so important for us to take care of each other and to comply with the stricter rules. We will only come through this crisis quickly and safely if we all play our part. But what exactly do these new rules mean for your bus or tram journey?

Here’s how we can take care of each other

Face mask mandatory

Face masks are crucial. 

  • If you are aged 13 or over, you are required to wear one in all stations, at our stops and on the bus and tram. If you are unable to wear a face mask for medical reasons, you may use a face shield, but you must be able to produce a medical certificate to show that this is necessary. If you are unable to tolerate anything on your face at all, you can be exempted from wearing a face mask, fabric alternative or face shield on our vehicles, but again, you need a medical certificate for this. Read more about this. As long as our drivers are in an enclosed cab, and therefore maintain a sufficient distance from you, they do not have to wear a mask.
  • As well as the police, our inspectors also check that everyone is complying with this requirement. If you are not wearing your face mask, or are wearing it incorrectly, you risk a 250 euro fine. Naturally, our inspectors will wear the necessary protective equipment at all times: nitrile gloves, a face mask and a face shield.

Safe vehicles

Our vehicles are frequently cleaned and the windows are left open. CO2 measurements show that with ventilation pushes microdroplets out of the vehicle and prevents them from accumulating inside. It’s another way of taking care of each other.

Keep your distance as much as possible

Try to keep your distance as much as possible at stops, in stations and on the vehicles. Get on and off in the middle or at the back of the vehicle.

  • Buy your ticket in advance.
  • If there are too many travelers, wait for the next one or opt for the reinforced ride. Also avoid rush hours.
  • Getting on and off is done in the middle or at the back of the vehicle. But be sure to also go on foot or hop on a bike, and avoid rush hours if possible. That leaves more room, literally, for those who need us most.
  • On the dial-a-bus, to ensure that the social distance of 1.50 metres is maintained while passengers are getting on and off, the driver should stop the bus on arriving at the stop, get out, let the passenger get on and then get back on him- or herself. When a passenger gets off, the driver should follow the same procedure. This measure only applies if there is no separating screen for the driver.

corona-richtlijnen-25-08-2020-EN

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In the premetro

People going down the stairs have priority.
Wait for your turn at the bottom. If you pass someone on the stairs, face away from one another.
If you use the escalator, keep three steps between you and the next person.

With the dial-a-bus

Up to six passengers can travel in a dial-a-bus, and three in a taxi.
The seats behind the driver are not used.
Wear a face mask.

At the Lijnwinkel store

One person at a time at the counter.
Pay with your bank card.
Wear a face mask.
Keep 1.50 metres apart.

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Have you heard the latest news about our services?

Cross-border transport: only essential travel allowed

Non-essential travel to other countries is prohibited. If you cross the Dutch or French border on a De Lijn bus in the course of essential travel, you must have a ‘declaration of honour’ with you, either on paper or in digital form (on your smartphone).

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The police carry out border checks and will ask you for your declaration of honour when they do so.

In addition, separate rules apply if you have been out of the country for more than 48 hours and return to Belgium, or if you travel to Belgium with the intention of staying here longer than 48 hours:

  • You must complete the Passenger Location Form within 48 hours prior to your arrival in Belgium.
  • The form will calculate whether you are at high risk of having coronavirus based on your answers.
    • If you receive a text message informing you that you are at high risk of having coronavirus, you must go into quarantine. You will need to be tested on day 1 and day 7 of your quarantine, and will receive a code for this by text message.
    • If you don’t receive a text message, you don’t need to go into quarantine.
    • If you have completed the Passenger Location Form on paper, a De Lijn employee will phone you.

Partnership with coach operators

We are using our maximum transport capacity and reviewing the journey schedules for an optimal distribution of passengers. As extra support, Minister Lydia Peeters decided to set up a collaboration with coach companies. Before the autumn holidays there were already 211 coaches for reinforcement. From 16/11, after the autumn break, another 164 will be added. That brings the total to 375 extra coaches per day, good for about 722 journeys.These coaches drive behind our vehicles, so they follow the same route and stop at the same stops. You can easily recognise these coaches by their label, ‘versterkte rit’: extra-capacity journey. They do not drive out during holiday periods. When it starts to get busy on our vehicles, it is best to take a coach.

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Adjusted timetable for evening lines and night buses

From 6 November, the late evening and night service in Ghent, Leuven, Bruges and Ostend, in consultation with the cities involved and with attention to the service of the healthcare sector, has been shortened.

  • Ghent - The first departure (departure at 23:30 from Ghent) is carried out. The other rides are canceled.
  • Ostend / Bruges - Only the extra rides on Friday and Saturday after 11 pm will be canceled. All other rides will continue to run.
  • Leuven - The entire night network will be canceled.

Adjusted timetable for student and shopping rides

  • The switch to code red in university colleges and universities means that student services relating to KUL/VUB from Limburg are also temporarily suspended from 1 November 2020.
  • The Leuven student shuttle (line 586) is back from Sunday 20 September 2020 to Sunday 16 May 2021.
  • Line 603 (shopping shuttle Wetenschapspark – centre) will not run for the moment.

Line 38 (Centrumbus Blankenberge)

This line is being operated by a dial-a-bus, so the rules are slightly different from those for our larger vehicles. 

So that’s the way it is!

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What is a good face mask?

How do you make a face mask?

How do you wear a face mask?

General information about coronavirus

Off to the coast? Consult the crowd barometer.

Protect yourself and others with the Coronalert app.