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Toegankelijkheidsbeleid

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People who are less mobile must also be able to use public transport smoothly. This doesn’t only relate to wheelchair users but also to people with pushchairs, passengers with a lot of luggage or people who are temporarily less mobile, for instance because of a broken leg.

For that reason, we constantly strive to improvement of our service without requiring separate treatment for certain passengers.

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Accessibility policy plan

The accessibility policy plan sets out the guidelines for the easy, safe and comfortable use of public transport.
The main points for attention are:

  • a clear role for public transport and for adapted transport
  • more accessible vehicles and stops
  • clear travel information (including in terms of accessibility)
  • evaluation of the reservation requirement for wheelchair users
  • customer friendly reception for people with an impairment
  • consultation with accessibility stakeholders
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Cooperation and partners

Our accessibility policy was developed together with Inter, the Agentschap Toegankelijk Vlaanderen [Accessible Flanders Agency].
We also involve experienced experts in the development of the accessible provision. In this way, the development of the More Mobile Line pilot project was supervised by a working group with representatives from user organisations. We will also work together with experienced experts for the evaluation of these pilot projects. The same is true for innovative projects such as OV-buddies and BlueAssist.

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