Accessibility policy

De Lijn works to provide convenient public transport for everyone. To achieve this, we are constantly improving our services and making them uniform for all passengers.

The most important points on which we focus are:

• a clear role for public and adapted transport
• more accessible vehicles and stops
• clear travel information, including about accessibility
• customer-friendly reception of people with disabilities
• consultation with stakeholders about accessibility

• Inter
  For the development of its accessibility policy, De Lijn has a cooperation agreement with Inter, the Agency for Accessible Flanders.
• Users:
  We draw on the experience of our passengers, for example in creating a monitoring system for accessibility within the ‘basic accessibility’ framework. See also Accessibility Expertise Unit (below). De Lijn talks to Noozo: the Flemish Advisory Board for People with Disabilities.
• Accessibility Expertise Unit:
  De Lijn is part of the Accessibility Expertise Unit, together with the Department of Mobility and Public Works, the Roads and Traffic Administration and Inter. This unit is working on a monitoring system for accessibility within the ‘basic accessibility’ framework.
• Master Plan for Accessible Stops:
  The Flemish government’s Mobility and Public Works policy paper refers to the preparation of a Master Plan for Accessible Stops. De Lijn is participating together with the partners involved in the preparation of this plan, which is being handled by a working group of the Mobility and Public Works Policy Field Management Committee (MCB) project on basic accessibility, subproject 8.