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Assistance

Assistance

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BlueAssist

BlueAssist is an aid for people who have difficulty communicating. Thanks to BlueAssist they can more easily ask another passenger or the bus driver something.

BlueAssist exists in the form of a simple blue card or a smartphone-application The question the passenger wants to ask is written on the card or the application. Do not hesitate to help this passenger. You will thereby be helping this person to live more independently.
For more information: www.blueassist.eu

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Viamigo

Viamigo is an application for smartphones (under development) to learn new routes. The user's route can be entered in advance and supported remotely by a coach. For instance if the user deviates from the route, the support person will be notified remotely.

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Transportable aid

Based on driving up the ramp forwards a transportable aid must:

  • Be a maximum of 130 centimetres long
  • Be a maximum of 80 centimetres wide
  • Weigh a maximum of 300 kilograms (including user)
  • Have a turning circle of a maximum 150 centimetres in diameter

A mobility scooter is not permitted. This is not a safe place to sit during transport on another vehicle and it cannot be securely anchored. A mobility scooter is less manoeuvrable than an electric wheelchair.

Label for aids

Because it is not always clear today what transport aids can go on the bus or tram the Department for Mobility and Public Works is working together with De Lijn on a quality label for transportable aids. The aim is to gain a clear picture of the aids that can or cannot be transported and precisely to describe what minor deviations mean that a transport aid although it does not strictly fulfil the requirements, may still be allowed. Because the market for aids is continuously developing this policy must be continuously revised.

In anticipation of the label De Lijn shall retain the current guidelines.

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People with an assistance dog are welcome on the bus or tram

People with a disability can live independently with the aid of an assistance dog. These people are welcome on the bus or tram together with their dog.

Assistance dogs can provide help to people with a visual disability (guide dog for the blind), but also people with a hearing or motor disability. In addition they can be used as a warning dog for people with diseases like epilepsy, diabetes or Alzheimer's.

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