Facilities on the vehicles
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Since 2004 De Lijn only purchases accessible vehicles. At the end of 2013 almost 3 in 4 buses and 1in 3 trams were accessible. With the recent purchase of new vehicles that percentage will increase further in the coming years. All Coast trams already have an accessible carriage.
A bus or tram is accessible if:
- It has a low floor
- It is equipped with an access ramp
- A wheelchair platform is present
A bus with a low floor has a maximum step height of 27 cm at the door. These buses also do not have any steps between the entry and exit doors. The wheelchair accessible door is equipped with an access ramp and is wide enough for a pushchair or wheelchair.
All Coast trams and all trams of the Hermelijn type have a low floor and have a space for a wheelchair. The Coast trams and the Hermelijn trams of the second generation also have an access ramp. The Flexitytram that will be commissioned shortly has space for two wheelchair users.
Recent buses will drop down for you. The bus can lower the floor by releasing air to reduce the step height.
The access ramp helps wheelchair users over the difference in level between the lowered floor and the raised platform. If necessary the access ramp can be extended or folded out and the bus lowers to make the slope less steep. The stop has to be raised in order to use the access ramp.
The accessible buses and trams have a clearly recognizable wheelchair space. 1 wheelchair can be positioned there comfortably and safely. The button for the stop request and the alarm button are within reach.
There are reserved seats on the bus and tram close to the door for people who are less mobile. They are identifiable by a pictogram. The passenger code obliges passengers to vacate these seats if necessary. The space is intended for people who are less mobile, elderly people or pregnant women.
Special buttons for requesting a stop
Recent buses and trams have a special button for requesting a stop. This button ensures that the doors do not close automatically. This increases the safety of less mobile passengers.
Spoken and written stop notifications
The Coastal tram and new trams in Gent and Antwerp are equipped with spoken and written stop notification. The next stop appears on a backlit screen and is announced.
The steps, handles, bars and edges of the vehicles are marked with bright colours.
The driver helps you on the way
In their basic training drivers and inspectors are given training about how to assist people with a disability. In addition there is an extra further training module 'accessibility' for all drivers who are already employed.
If a person with a white stick is standing at a stop unaccompanied the driver will stop and ask them where they want to go. At their destination the driver will inform them that they have reached their destination. If the passenger needs to catch a connection the driver will provide the necessary information.
If a wheelchair user books a place then dispatching will inform the driver.