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Safety on the Road: what to do with aggression?

Safe on the Road: what to do with aggression?

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In the event of incidents like aggression, vandalism, graffiti, pickpocketing, … you should best immediately notify the driver. You can do this verbally or by pressing on the red alarm button. The driver can then check in the internal mirror or on a monitor what is going on. The driver can save the images recorded and request assistance from the police service, the emergency services or an inspection team.

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Customer service contact form

Would you like to report an incident? Then use the contact form for customer service. The information you enter will be stored in the Security monitor: De Lijn uses that data to determine what security measures it will deploy.

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Report to police

You can also immediately report to the police. Give as much information as possible with this about the place and time of the incident. If possible state the vehicle number. If the incident occurred in a vehicle with camera surveillance recording, the police can request the images. Read more about camera surveillance.

Camera surveillance folder (251 KB) PDF

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What should you look out for?

  • Submit your request within 72 hours of the incident!
  • Certainly state: the place and time of the incident, any vehicle number and a description of the facts. Include a description of the victim, the likely offenders and the place in the vehicle as this assists when viewing the images.
  • The more detailed your report, the greater the chance of observations.
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Tips against pickpockets

Unfortunately pickpockets are regularly active in our vehicles. For that reason we will give you a few tips to prevent you from becoming the victim of a pickpocket.

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