Procedure during and after ticket inspection
What powers do the ticket inspectors have?
De Lijn’s ticket inspectors are authorised to check all tickets, record any violations and check your identity.
What happens when there’s a ticket inspection?
If the inspectors discover a violation, your identity card will be requested and a digital police report will be drawn up. We will send you a letter within 14 days setting out our proposed decision. The letter will contain a summary of the police report and information about how you can pay, request a payment plan or submit an appeal to the Administrative Fines department.
If you accept the proposed decision, you must pay the fine. The case will then be closed. You can also request a payment plan, in which case your payment will be divided into instalments.
Appealing against a proposed decision
Do you disagree with the proposed decision? If so, you can appeal against it to our Administrative Fines department and submit a statement. This must be done either in writing or by email to:
De Lijn – Dienst Administratieve Boetes
In your statement you should set out your reasons for appealing. You can also request a hearing, at which you can be accompanied by a lawyer. Your payment will be suspended until our Fines department has decided for or against you. We will let you know of this decision in writing within three months. In exceptional circumstances, this three-month period may be extended by another three months by the Administrative Fines department.
If the fine is found to be justified, our Administrative Fines department will send a confirmation by registered letter, and you must pay within 30 days. You will receive all the information you need together with your letter. If you don’t pay, we will pass on your file to a judicial officer. All additional costs will be payable by you. This is our final decision, so no further appeal can be made to us.
Appealing against a fine
But what if you do want to challenge this final decision? In that case you must submit an appeal to either the Council of State or the Juvenile Court – the Council of State if you are either an adult or less than 12 years old, and the Juvenile Court if you are between 12 and 18 years old. You have two months to do this. If (and only if) you submit an appeal to either of these bodies, your payment will be suspended again.
Please note: If we do not receive payment and/or notice of appeal to the Council of State or the Juvenile Court, your file will be passed on to a judicial officer after 60 days. This will be done without warning.