Procedure during and after ticket inspection
What is the inspection staff authorised to do?
De Lijn's ticket inspectors are authorised to inspect all tickets and reduced fare passes, record violations and check your identity.
What happens during an inspection?
If the ticket inspector notices a violation then he/she will ask for your identity card and write up a report. The ticket inspector gives the original copy of the report to the Administrative Fines department of De Lijn. The offender also receives a copy of the report right away.
Responding to a report
If you do not agree with the report you can respond to our Administrative Fines department. You can only respond by sending a letter or e-mail to:
De Lijn – Dienst Administratieve Boetes
You must respond in writing by letter or e-mail within 30 days of the event. Your response must mention why you disagree with the report. When evaluating the established facts we take account of your response.
Within 60 days after the report the Administrative Fines Department will inform you by (registered) letter whether or not you will be fined. If the fine is confirmed then you must pay within 30 days via the bank transfer form enclosed with the letter.
Submitting an appeal against a fine
You can appeal the fine by sending a registered letter to the Administrative Fines department within 30 days (postal date) after the letter confirming the fine was sent. You must explain your appeal in that registered letter. You can also request to be interviewed. In that case you can be assisted by your legal adviser.
We will inform you of the final decision in writing within 3 months. Depending on the explanation, De Lijn can extend that period by another 3 months. If the fine is confirmed then you must pay within 30 days via the bank transfer form that was enclosed with the letter.
If you do not pay the final fine then your dossier will be given to a bailiff without further notification. All extra costs are at your expense. This is the end of De Lijn's written procedure.