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EXCHANGE THE BALANCE ON YOUR MAGNETIC CARD

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From 1 October, the validation devices and corresponding tickets and passes on magnetic cards on all our vehicles will be a thing of the past. You therefore need to quickly exchange the ticket or pass on your magnetic card.

We are adding a single extension to the exchange offer period, until 31 December 2020. From 1 October, exchanges are only possible using the online tool or at Lijnwinkel stores.

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HOW DO I EXCHANGE?

Online tool

Exchange a Lijn card for sms-tickets*
Take 2 photos of your Lijn card**
Balance must be clearly visible

Lijnwinkel store

Exchange for a discount on your ticket on an electronic card (single tickets, 10-journey Lijn card, day passes)
Even if the balance is no longer legible

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*Note: You will receive a free extra sms-ticket for each partly unused Lijn card (magnetic card). You pay an operator charge of 0.15 euros per sms-ticket. Your sms-ticket will be linked to your mobile number, so be sure to check in advance that you have a suitable mobile subscription. If not, contact your provider.

**Note: The first photo is of the card in its original condition. Make sure the balance is clearly legible. The second photo is of your card after you have cut it in half. The card number must be clearly legible.

You can still exchange via the online tool and Lijnwinkel store

You won’t be given a cash refund, but you can exchange multiple cards. The total balance must not exceed the purchase price of your new ticket on an electronic card.

Online tool 

You can exchange Lijn cards for sms-tickets using the online tool.

  • Only Lijn cards with an original purchase price of 16 euros can be exchanged using this tool.
  • A limit applies: a maximum of 10 journeys and 16 euros per mobile number
  • Do you have another ticket on a magnetic card such as a single ticket or a day pass? Is there a different purchase price on your Lijn card? Or do you want to do an exchange worth more than 16 euros? Then go to a Lijnwinkel store or another sales point.
  • The balance must still be clearly visible.
  • 2 photos are required. The first photo is of the card in its original condition. Make sure the balance is clearly legible. The second photo is of your card after you have cut it in half. The card number must be clearly legible.
  • You will receive a free extra sms-ticket for each partly unused Lijn card (magnetic card). You pay an operator charge of 0.15 euros per sms-ticket. Your sms-ticket will be linked to your mobile number, so be sure to check in advance that you have a suitable mobile subscription. If not, contact your provider.

Lijnwinkel store

You can exchange the balance on your magnetic card for a discount here. You can use this to purchase your ticket on an electronic card (single tickets, 10-journey Lijn card, day passes).

There is no limit for exchanging magnetic cards in Lijnwinkel stores. Is the balance on your magnetic card not legible? No problem – our employees in the the Lijnwinkel store will be happy to help you.

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EXTRA INFORMATION

Electronic card

A medium for your ticket or travel pass
Easy to use
Scan whenever you get on or off