Here it is: our chatbot

How nice! We are proud to introduce you to the one and only chatbot of De Lijn. We owe you a catchy name, as our bot is still in its infancy. It has much to learn – and you can help with that.

When he grows up

When our chatbot grows up, it will effortlessly guide you through all the information on our website. And then you can ask it hundreds of questions! Like: How much does an Omnipas 65+ cost? Can I bring my bike on the tram? What time does my bus to 't Zuid leave?

But until then, it still has a lot of growing to do. Will you help with that?

  • Ask our chatbot questions via the widget in the bottom right corner.

  • Provide focused feedback or ask follow-up questions – until you get the answer you're looking for.

This way, our chatbot will quickly advance, as we combine your requests with practice questions and artificial intelligence.

Mistakes are part of the process

Our little sprout is definitely going to make mistakes. But it can only learn from them. So be sure to leave a rating in the chat function. We (and our chatbot) take the feedback to heart and only get better because of it.

In the meantime

So, you'll have to wait a bit longer until our chatbot can stand on its own. But in the meantime, you can still find travel information through our other channels. For example, use the route planner on our website, or rely on the many handy features in our app while on the go. Think of Vehicle on map, Digital boarding, and disembarking alerts.