Quality

Every day, De Lijn strives for a high-quality service. Our goal is to bring our travelers satisfied to their destination.

The travelers and their wishes / expectations are central to our processes. De Lijn's quality policy monitors and supports a high-quality and continuously improving service.

Satisfaction measurement

De Lijn continuously strives for customer focus and customer service. That is why the quality monitor was developed in 2006; an integrated measuring instrument that measures and reports the strategic quality factors of De Lijn. To this end, De Lijn organizes passenger satisfaction measurements. That way we know what the wishes and expectations of travelers are. We can then organize ourselves accordingly as much as possible by using our resources as efficiently and effectively as possible.

Your metro is becoming noticeably cleaner – discover what's changing

We are thoroughly tackling the cleaning of the Antwerp metro. With a clear approach, stricter monitoring, and open communication, we show where we want to go – and how we achieve this together with you and our partners.