Business Portal

The business portal makes it possible for third-party payers such as businesses, schools and municipalities to request and manage De Lijn users’ travel passes.

What data and why

Business portal users create an account using the following data:

  • Screen name

  • Country

  • Work contact details (mobile phone, email)

We only use this data to make the portal services available and to authenticate users.

For an overview of the data of travel pass holders who benefit from third-party payment, see the section on ‘Issuing tickets and managing the customer base’.

Where the data comes from

Users share this data when creating an account.

Data transfers

We do not share this information with any third parties. The account environment is a cloud environment. We therefore do not store the data on our premises, but on a cloud platform.

Data retention period

We keep this data for a maximum of five years after the last contact between the business portal user and De Lijn.