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Camera images

Camera images

Cameras may be mounted in publicly accessible De Lijn locations, including vehicles, buildings, depots and Lijnwinkel stores.

What data and why

We use two different types of cameras for different purposes: surveillance cameras and counting cameras.

Surveillance cameras

We use surveillance cameras in vehicles, at depots and in De Lijn buildings for surveillance purposes as described in the camera law. These cameras are used in the context of our legitimate interest in protecting our goods and services.

Counting cameras

Some of our vehicles are equipped with counting cameras. These cameras are used to count passengers, map passenger flows, deploy staff and vehicles more efficiently and make travel behaviour data available to government authorities. They are used in the context of our task in the general interest. The counting cameras are equipped with an algorithm that performs the counts locally on the camera. By default the cameras capture blurred images, which means that only shadows are visible on the images and no individual is recognisable.

Data transfers

Surveillance cameras

The images from the surveillance cameras in vehicles, buildings or depots may be passed on to the police services if they can be used as evidence of an offence.

Counting cameras

The blurred images from the counting cameras are only passed on to the supplier in exceptional cases where troubleshooting is required in the event of technical faults.

Data retention period

Surveillance cameras

We store the images from surveillance cameras on vehicles for up to 72 driving hours on the hard drive of the camera in the vehicle, after which they are overwritten. The images from surveillance cameras at depots and in buildings are stored for a maximum of one month. These surveillance images are only read out if a security incident occurs. If the surveillance camera images are used as evidence in a case, they may be stored for longer than one month.

Counting cameras

By default, the blurred images from the counting cameras in the vehicles are not recorded and kept. In exceptional cases, images may be recorded if there is a technical defect. De Lijn keeps these images for ten days in order to carry out a problem analysis. If the problem analysis proves insufficient, the blurred images may be kept for slightly longer, with a maximum period of one month. The blurred images are deleted after this storage period.