Contact and services

Complaints, suggestions and questions

What data and why 

If you submit customer feedback, we ask for your email address so that we can identify you clearly and respond. 

Where the data comes from 

We collect the data at the point when you submit customer feedback. Comments on social media are also recorded. 

Data transfers  De Lijn uses its partners (Wengage and De Lijninfo) to record and respond to customer feedback.   Data retention period  We keep this data for a maximum of five years after the last contact between the customer and De Lijn.