Flex and school transport

Flex

We hold data on flex customers in a separate customer base. 

What data and why 

We retain the following information about flex customers:

• surname, first name

• address :

• telephone number

• email address

• where applicable: details about health. E.g. wheelchair type

• last 10 reservations

This data is required in the context of the contract with the customer, to make the service possible and ensure that a suitable vehicle is available.We retain the last 10 reservations to enable a new journey to be booked more efficiently.  

Where the data comes from 

We collect this data when you make your first flex reservation. 

Data transfers 

We may pass this information on to parties who perform trips on our behalf. 

Data retention period 

We keep this data for a maximum of five years after the last contact between you and De Lijn.

School transport

What data and why 

We collect the following data: 

• school details (name, address, institution number)

• student data (first and last name, home address/transport boarding location, date of birth, level of education, type, educational category and programme, wheelchair use) 

• transport data (start date, number of km, form and frequency of transport)

• application data (input and processing date, number, decision, deviation, case handler): in the case of special education 

Where the data comes from 

The data comes from the schools and/or the Agency for Educational Services (AGODI). 

Data transfers 

We may pass this information on to parties who perform trips on behalf of De Lijn. 

Data retention period 

We retain the data as long as a student is entitled to school transport.