Issuing tickets and managing the customer base

Season tickets 

What data and why 

De Lijn season tickets are held on a MOBIB card. We use the following data to create these cards and season tickets:

• surname, first name

• gender

• date of birth

• address :

• family situation

• contact details (mobile phone, email)

• photo

• national registration number

• customer type (if applicable: social status, disability)

All this data is necessary for creating and sending a season ticket, determining the correct charge, checking whether you are entitled to a specific season ticket, fraud control, and managing our customer base and keeping it up to date.This data is therefore collected in the context of the performance of an agreement. 

Where the data comes from 

We collect this data from the purchaser at the point where a season ticket is purchased. If you receive a season ticket through a third-party payment system, this data may also be provided to De Lijn by your employer or municipality.In some cases it is also possible that you will have received a season ticket as part of a specific campaign from De Lijn, with the aim of introducing as many people as possible to public transport. Such campaigns are always part of our public mission, as set out in the management agreement between De Lijn and the Flemish Government. The data is supplemented with or checked on the basis of data from an authentic data source, such as the national population register or the Crossroads Bank of Social Security.  

Data transfers 

We may pass this data on to contractors who create or send tickets on behalf of De Lijn. We may also share it with other providers of transport services or third parties. In this case, we will only pass on data if it is necessary in order to perform the contract, or if you give your explicit consent. An example of this is the sharing of contract information between De Lijn and other Belgian public transport operators if a customer buys a multimodal contract. Data retention period We keep this data for a maximum of five years after the last contact between the customer and De Lijn. 

Tickets (ticket, 10-journey ticket or daypass) 

What data and why 

tickets are linked to your account. We therefore also link the data you provide when creating your account to your tickets:

• surname, first name

• email address

• date of birth 

We collect this data in connection with the performance of an agreement, namely the purchase of a ticket. We also keep a record of your mobile phone number. We use this in the verification process.  

Where the data comes from 

We collect this data at the point when you create an account or purchase an ticket.If you receive an ticket via a third-party payment system, your employer may also send your details to De Lijn.  

Data transfers 

Payment for these products is made through a payment provider. If you purchase an ticket through a De Lijn partner, this partner may also collect data about you. The partner’s privacy statement applies to such processing. 

Data retention period 

We keep this data for a maximum of five years after the last contact between the customer and De Lijn. The Payment Service Provider keeps records of payments for 7 years.

Ticket or daypass 

What data and why 

If you purchase an SMS ticket, we will record your mobile phone number. This is necessary in order to be able to send an SMS, and we also use it in the verification process.We therefore collect this data in connection with the performance of an agreement, namely the purchase of an SMS product, and with a view to a task in which De Lijn has a legitimate interest, namely checking the tickets. 

Where the data comes from 

We collect this data at the point when you purchase an ticket.  

Data transfers 

De Lijn uses a partner to send text messages. Payment for these products is made through a payment provider. 

Data retention period 

We keep this data for a maximum of five years after the last contact between the customer and De Lijn. 

Paper tickets 

When paper tickets are issued we do not collect or process any personal data. You can buy paper tickets through De Lijn, for example at a Lijnwinkel store, but also through partners such as a newsagent or an e-shop. In the latter case, our partners may process personal data in the course of their sale process. De Lijn is not a party to this, and the partner’s terms and conditions apply.