- surname, first name
- gender
- date of birth
- address :
- family situation
- contact details (mobile phone, email)
- photo
- national registration number
- customer type (if applicable: social status, disability)
- surname, first name
- email address
- date of birth
- date of birth
- email address
- name
- favourite lines, stops, addresses, etc.
- mobile phone number
- number of your MOBIB card
- address or addresses
- profile (e.g. motor or visual impairment) in connection with the accessibility of stops (only with your consent)
- passenger profile (only with your consent)
- IP address
The business portal makes it possible for third-party payers such as businesses, schools and municipalities to request and manage De Lijn users’ travel passes.
What data and why
Business portal users create an account using the following data:
- Screen name
- Country
- Work contact details (mobile phone, email)
We only use this data to make the portal services available and to authenticate users.
For an overview of the data of travel pass holders who benefit from third-party payment, see the section on ‘Issuing tickets and managing the customer base’.
Where the data comes from
Users share this data when creating an account.
Data transfers
We do not share this information with any third parties. The account environment is a cloud environment. We therefore do not store the data on our premises, but on a cloud platform.
Data retention period
We keep this data for a maximum of five years after the last contact between the business portal user and De Lijn.
What data and why
De Lijn registers the following data when you make a contactless payment:
- Your payment card’s number, in a fully encrypted and hence illegible format, and expiry date
- Information about the payment itself, to be used by payment service providers to process the payment
- The history of your trips made using contactless payments, which you yourself can check on our portal at any time
Where the data comes from
We collect this data when you pay for a journey with your payment card.
Data transfers
As with any payment made with your card, payment service providers are sent information about your payment in order to process it correctly. De Lijn does not share additional information with these parties, such as the details of your journey. Our employees are supported by subcontractors who only process your data under our strict instructions and subject to De Lijn conditions.
Data retention period
We keep your payment and travel information relating to contactless payments for up to 13 months after the use of your card, unless you have an outstanding debt. After this period, the link between your card number and other transaction details will be severed. On the basis of your right to deletion (see ‘How can I exercise my rights?’) we can also perform this severance between card number and transaction details sooner. Please note: you will then lose the possibility of disputing a bill.
- surname, first name
- date and place of birth
- nationality
- identity card number
- national registration number
- gender
- vehicle registration number (in the case of a violation involving a vehicle)
- address :
- in the case of a minor: surname, first name, parents’ address, date of birth of guardian or persons responsible for the minor
- mobile phone number
- previous violations
- season ticket details (including from other transport operators)
- account number (payment of the fine due)
- decision regarding the alleged violation (case dropped, imposition of a fine, etc.) by DAB (the De Lijn administrative fines department)
- email address
- place where the inspection took place (bus number, line number, stop)
- surname, first name
- address :
- telephone number
- email address
- where applicable: details about health. E.g. wheelchair type
- last 10 reservations
- school details (name, address, institution number)
- student data (first and last name, home address/transport boarding location, date of birth, level of education, type, educational category and programme, wheelchair use)
- transport data (start date, number of km, form and frequency of transport)
- application data (input and processing date, number, decision, deviation, case handler): in the case of special education
- surveillance (as described in the law on the installation and use of surveillance cameras)
- to monitor transport flows
- to count passenger numbers
- name
- date of birth
- email address
- gender
- address :
- telephone number
- education and training
- cv
- copy of driving licence if applicable
- copy of identity card if applicable
- copy of diploma or certificate if applicable