General terms and conditions of sale
The general terms and conditions of sale supplement De Lijn’s General Terms and Conditions of Travel and relate in particular to the rules regarding the purchase, validity, renewal, termination and refunding of tickets.
The general terms and conditions of sale (the ‘Terms and Conditions’) relate to the various tickets issued and distributed by De Lijn or by the authorised partners.
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General ticket regulations
Introduction
- The Tickets subject to these Terms and Conditions are valid on De Lijn Vehicles, with the exception of the student express lines. For some Tickets, additional restrictions apply, for example the region within which travel is allowed or a line number and restrictions under Flex transport. If you wish to know the restrictions linked to a specific Ticket, you can check them via the following links:
- More information about the student express lines with their own specific Tickets and prices can be found here: delijn.be/en/content/Vervoerbewijzen/tickets/snellijnen-limburg
- A Ticket that is valid on De Lijn Vehicles entitles you to a certain travel time. Depending on the carrier or the type of Ticket, after this Time Limit has expired you may not finish your ride or Transfer without purchasing a new Ticket. If you wish to know the validity period of a specific Ticket, you can check this via the following link: delijn.be/en/content/vervoerbewijzen/tickets/ticket
- With the exception of an Sms-Ticket, a ticket on an Electronic Card, a ticket via contactless payment and a De Lijn Flex ticket, and without prejudice to the possibilities for passing on Digital Tickets as stipulated in these Terms and Conditions of Sale, Tickets are always issued in the name of the Passenger, strictly personal and non-transferable. If you are travelling alone, as an individual Passenger you may not use a Ticket issued in the name of another person. If you are travelling alone, as an individual Passenger you may not use a Ticket issued in the name of another person. If you make a purchase from De Lijn on behalf of several persons, each Passenger must have a Valid Ticket and the Passenger in whose name the Ticket was issued must always be in the travel party.
- The surname and first name on your Ticket must fully correspond with those on your Proof of Identity. If a discrepancy or lack of correspondence between these data is found, your Ticket will be regarded by De Lijn as invalid; in some cases this will be treated as fraud.
- De Lijn is not responsible for the accuracy of the Personal Data that the Passenger provides when requesting a Ticket.
- You have a Valid Ticket when you have an active travel product on a functioning carrier as described in more detail in Chapter 2 of these Terms and Conditions.
- Passengers must accept any changes to De Lijn's fares, ticket or services without entitlement to compensation. These changes can be made by De Lijn itself, the government or other public transport networks such as STIB, TEC and SNCB.
Travel passes
Introduction
- The start date of a travel pass may be freely chosen up to 100 (one hundred) days in the future. The price is the applicable price on the day on which the travel pass starts. A travel pass is always paid for in advance. You may use a travel pass from the start date until the end date.
- As a travel pass holder, in order to have a Valid Ticket as defined in the General Terms and Conditions of Travel, you must have correctly Registered whenever you board and Transfer to a Vehicle and must have your ID in your possession for any inspection. You can correctly Register your boarding or Transfer on regular services in two ways:
- either by holding your MOBIB card in front of the Yellow Scanning Device until you receive a confirmation signal
- or by Registering your boarding or Transfer in the App. You will also receive confirmation of this.
- On De Lijn Flex you can do this by Registering your travel pass in the De Lijn Flex-app or via the De Lijn Flex-switchboard when making your booking and showing your MOBIB card to the Driver when boarding a Flexbus. In the case of a group booking, the Passengers travelling with you only need to show their MOBIB card.
- The price of a travel pass is a fixed amount that depends on the age of the holder on the first day that the travel pass is valid. There are four age groups, which have been given different names to make it easier to discuss them.
The table below gives you an overview:
| Name | Age group | Validity period |
|---|---|---|
| Buzzy Pazz | From 6 to 11 years | 12 months |
| Buzzy Pazz | From 12 to 17 years | 1 month, 3 months or 12 months |
| Buzzy Pazz | From 18 to 24 years | 1 month, 3 months or 12 months |
| Omnipas | From 25 to 64 years | 1 month, 3 months or 12 months |
| Omnipas 65+ | 65 years or older | 12 months |
De Lijn may offer you a travel pass with a Discount, depending on your personal situation at the time of purchasing your travel pass. Some of these Discounts can be combined, while others cannot.
You can find more information about this here: delijn.be/en/content/vervoerbewijzen/kortingen
How do I buy a travel pass?
- You can buy a travel pass on the De Lijn Website (delijn.be/en/abonnementen), in a Lijnwinkel store or submit a request in writing via the Travel Pass department. To legally purchase your travel pass, you must be at least 18 (eighteen) years old and have the required legal competence and capacity.
- You can find the most common travel passes on the De Lijn Website. For the other types (which you can find here: help.delijn.be/hc/en-us/articles/360039674871-In-which-cases-is-it-not-possible-to-buy-a-travel-pass-directly-online-via-the-website-
- it is best to visit a Lijnwinkel store or contact the Travel Pass department via the contact form. This is how to do this: help.delijn.be/hc/en-us/requests/new?request_custom_fields_360027408632=abo-niet-online-te-koop&ticket_form_id=360000674931
- You must submit a purchase request to the Travel Pass department at least 15 (fifteen) calendar days before the desired start date. This will leave enough time to process the request and arrange payment before your travel pass starts.
When does my travel pass start?
- If you purchase your travel pass on the De Lijn Website, it can start the day after the purchase at the earliest and 100 (one hundred) days after the purchase at the latest. If you purchase your travel pass at a De Lijnwinkel store, it can start immediately. Your travel pass will be electronically activated on your MOBIB card. If you do not yet have a MOBIB card and you make your purchase on the De Lijn Website, a MOBIB card will be sent to your domicile address within 15 (fifteen) days. If you do not have a MOBIB card and purchase it at a Lijnwinkel store, you will receive the MOBIB card immediately.
- If you make your purchase on the De Lijn Website, you will be given an opportunity in the confirmation email to request free temporary Tickets to cover the period between the start of the travel pass and the receipt of the MOBIB card.
How do I cancel my travel pass?
- You can only cancel your travel pass by filling in the contact form below or in a Lijnwinkel store: help.delijn.be/hc/en-us/requests/new?ticket_form_id=360000674931
- You cannot cancel your travel pass on the De Lijn Website or in the De Lijn App.
Am I entitled to a refund after cancelling my travel pass?
- If you wish to cancel your travel pass, different refund rules apply depending on your personal situation.
- The amount of the refund and the administrative charges depend on your personal situation and can be found here: help.delijn.be/hc/en-us/articles/360039272252-Am-I-entitled-to-a-refund-when-I-cancel-my-season-ticket-
What if De Lijn activates my travel pass late?
- Pending the activation of the travel pass by De Lijn, you are required to purchase another Ticket so that you can present a Valid Ticket if a check is made on the Vehicle.
- If your application for the purchase or renewal of a travel pass has been made correctly, but the travel pass has been issued late by De Lijn, De Lijn will refund the cost of any Tickets purchased by you up to the date of receipt of your travel pass under certain conditions:
- You must keep the purchased Tickets pending receipt of your travel pass and attach them to your refund request.
- The date of issue or use of the Tickets submitted must correspond to the days on which you would normally have been able to use your travel pass.
- If the travel pass application was submitted late, the potential refund period for Tickets will only start from the 16th calendar day after receipt of the application form, and/or 10 calendar days after payment for the travel pass has been made to the bank account of the Travel Pass department.
- If your travel pass application was filled in incompletely or if necessary documents were not provided, the previous point will apply from the date the application was submitted in full.
- In the case of a renewal, you are only entitled to a refund for the Tickets you have purchased if your travel pass has not been activated but payment for your renewal was received in the bank account of the Travel Pass department at least 10 calendar days before the start date of the renewal.
- You can request a refund for your purchased Tickets from the customer service here: delijn.be/hc/en-us/requests/new?ticket_form_id=360000674931
How do I renew my travel pass?
You can find all information about renewing your travel pass here: help.delijn.be/hc/en-us/articles/360039270852-How-can-I-renew-my-travel-pass-Tickets
How do I buy Tickets?
| Name | Suitable for | Where to buy them (‘carriers') |
|---|---|---|
| Single ticket | One ride | Via the De Lijn App or the De Lijn Website, via an Authorised Partner’s app, by text: text ‘DL’ to 4884 (+ operator charge), on Electronic Card at a Lijnwinkel store or from a ticket machine, contactlessly on the Vehicle with your bank card, smartphone or contactless payment medium at the White Terminal, via a De Lijn Flex ticket purchased on the Flexbus |
| Return ticket | Two rides | On Electronic Card at a Lijnwinkel store or from a ticket machine |
| 10-journey ticket | Ten rides | Via the De Lijn App or the De Lijn Website, via an Authorised Partner’s app, on Electronic Card at a De Lijn Point of Sale or from a ticket machine |
| 50-journey ticket | Fifty rides | Via the De Lijn App or the De Lijn Website, on Electronic Card at a Lijnwinkel store or from a ticket machine |
| Group ticket | Groups of 10 to 30 people | Via the De Lijn App or the De Lijn Website, on Electronic Card at a Lijnwinkel store or from a ticket machine |
| Day ticket and 3-day ticket | One or three days of unlimited travel | Via the De Lijn App or the De Lijn Website (day ticket only), by text: text ‘DLD’ to 4884 (+ operator charge) (day ticket only), on Electronic Card at a Lijnwinkel store or from a ticket machine (day ticket and 3-day ticket) |
Types of tickets
- The single ticket is available on different carriers. It is an non-personal Ticket in the form of an Electronic Card, a contactless EMV medium (cEMV), an Sms-Ticket or a De Lijn Flex ticket. It is a personal Ticket when bought in digital form on the De Lijn Website or App. A strict Time Limit for travel has been set at 60 (sixty) minutes for the carriers text message, app, website and De Lijn Flex ticket. A Time Limit of 60 (sixty) minutes applies to the carriers Electronic Card and cEMV, but a ride may be completed after the 60 (sixty) minutes.
- The group ticket is a non-personal Ticket in the form of an Electronic Card or a personal Ticket on a Digital Carrier. It is intended for groups of 10 (ten) to 30 (thirty) people travelling together for the entire journey. The price for a group ticket is determined on the basis of a fixed rate per person per journey. The journey is subject to a Time Limit for Transfers of 60 (sixty) minutes; however, a ride may be completed after 60 (sixty) minutes if the group ticket has been issued on an Electronic Card.
- If several people travel together with a valid group ticket, they must remain together for the entire journey. If one of them breaks his/her journey, the other Passengers must keep the group ticket with them for the rest of the journey.
- If the group ticket is issued in the name of a Passenger, the Passenger concerned must be in the travel party for the entire journey.
- On De Lijn Flex you can start your journey with a personal Ticket on a Digital Carrier. With an Electronic Card you can only Transfer to a Flexbus after you have first travelled on the regular network and activated the ticket there. Only when you have an Electronic card with a €0 fare you can start your journey on De Lijn Flex. In that case, the driver will sign off the ticket and note the date and time on it.
- A day ticket exists as a non-personal Ticket in the form of an Electronic Card or Sms-Ticket and as a personal Ticket in digital form via the De Lijn Website or App. A 3-day ticket only exists as a non-personal Ticket in the form of an Electronic Card. A day ticket or 3-day ticket on an Electronic Card must be Scanned whenever you board or Transfer and entitles you to get on or off any bus or tram freely for 24 (twenty-four) hours or 72 (seventy-two) hours (except for the student express lines and De Lijn Flex). For the carrier Electronic Card, a ride that started before the end of the Time Limit may be completed, even if the Time Limit is exceeded.
How is my day ticket (or 3-day ticket) activated?
- You can easily buy a day ticket for 1 day via the De Lijn App. You can only buy a 3-day ticket at a Lijnwinkel store or from a ticket machine.
- A day ticket or 3-day ticket is available at a different price for children aged 6 (six) to 11 (eleven) years at Lijnwinkel stores or from ticket machines.
How is my day ticket (or 3-day ticket) activated?
- How do you use your day ticket on an Electronic Card?
- Immediately Scan your day ticket at the Yellow Scanning Device whenever you board or Transfer to regular transport. A day ticket (or 3-day ticket) on Electronic Card is valid for 24 (twenty-four) hours (or 72 (seventy-two) hours) from when you first Scan it at the Yellow Scanning Device on the Vehicle. Provided you Scan again each time, you can get on and off as many buses and trams as you like (except for the student express lines) within this period and then complete your ride.
- Do you want to know if your day ticket (or 3-day ticket) is still valid? First press the info button on the Yellow Scanning Device and then Scan your Electronic Card. You’ll then be able to see how long your Ticket is still valid for.
- How do you use a day ticket via the De Lijn App/Website?
- Buy your day ticket in the De Lijn App or via this link: delijn.be/en/content/vervoerbewijzen/tickets/dagticket
- After you have made your purchase, the day ticket will be in your ticket wallet. To travel validly, you must activate the day ticket before boarding. After activation, you can get on and off as many De Lijn buses and trams as you like within 24 hours (except for the student express lines). You can find more information at these links: help.delijn.be/hc/en-us/articles/360039271272-How-do-I-buy-a-ticket-10-journey-ticket-or-day-ticket-via-the-website-or-app- help.delijn.be/hc/en-us/articles/360039271232-How-do-I-activate-my-ticket-dayticket-or-10-journeys-ticket-
- How do you use a day ticket via text?
- Buy your day ticket by texting ‘DLD’ to 4884. You will receive a reply message that counts as a Valid Ticket. After receiving the reply message, you can get on and off as many buses and trams as you like within 24 (twenty-four) hours (except for the Limburg Express Lines).
How do I travel with a day ticket (or 3-day ticket) on a Flexbus from De Lijn Flex?
You may only start your journey on De Lijn Flex with a personal Ticket on a Digital Carrier. With an Electronic Card you may only transfer to a Flexbus from De Lijn Flex after you have first travelled on the regular network and activated the Ticket there. You should inform the Driver that you are Transferring and show the Electronic Card. Only when you have an Electronic card with a €0 fare you can start your journey on De Lijn Flex. In that case, the driver will sign off the ticket and note the date and time on it.Specific regulations regarding the carriers
What are the different types of carriers for a valid transportation ticket?
The different forms of carrier for a valid ticket that will be discussed in the next chapter are:- a MOBIB card
- contactless EMV media (cEMV)
- an Electronic Card
- an Sms-Ticket
- a Digital Carrier via the De Lijn App or Website
- a De Lijn Flex ticket
- a Digital Carrier via an Authorised Partner
- a special Ticket
Specific rules apply to each individual carrier. These rules are set out below.
MOBIB card
What is a MOBIB card
- A MOBIB card is a carrier for a travel pass of De Lijn and other operators, as specified in De Lijn’s General Travel Terms and Conditions of travel and these Terms and Conditions. In some cases, you will need more than one MOBIB card (for example, in case you have a travel pass from yourself and another from your employer).
- Because your MOBIB card is personalised, the Personal Data on your MOBIB card must be the same as those on your Proof of Identity.
How can I purchase a MOBIB card?
- If you do not have a MOBIB card and you wish to purchase a De Lijn travel pass, a MOBIB card will be provided with the new travel pass.
- If you already have a MOBIB card from NMBS-SNCB, TEC or MIVB-STIB, you don’t need to buy a new card. You can have your travel pass added to your existing card: visit a Lijnwinkel store the first time you do this. Once your MOBIB card has been registered with De Lijn, you can renew your De Lijn travel pass online.
- You can carry on using an expired MOBIB card until the next renewal of your travel pass. This also applies to the MIVB-STIB, TEC and NMBS-SNCB travel passes that are on your MOBIB card. When you receive the next renewal proposal for a De Lijn travel pass, De Lijn will automatically provide a new MOBIB card, which must be paid for. If you wish to purchase additional products and your MOBIB card has expired, you must buy a new MOBIB card. Contracts that are still running on the expired MOBIB card will be transferred. You can request a new MOBIB card here: help.delijn.be/hc/en-us/requests/new?request_custom_fields_360027408632=abo-duplicaat-mobibkaart&ticket_form_id=360000674931
How long is my MOBIB card valid for?
- As a carrier, a MOBIB card has a useful life of 5 years (60 months). The date on your MOBIB card is the final date on which you can place a travel pass on your MOBIB card. This means that your MOBIB card can still be used after this date, as long as it has a current travel pass on it. You can therefore use your MOBIB card without any problems until your travel pass expires, even if the date on your MOBIB card has passed.
- When you renew your travel pass, we will check whether your MOBIB card is still valid. If the renewal of your travel pass starts after the date on your MOBIB card, we will automatically charge you the fee applicable at that time for a new MOBIB card. The new MOBIB card is also valid for 5 (five) years.
Can I cancel or renew my MOBIB card?
No, this isn’t possible, because a MOBIB card is a personal carrier, not a travel pass.Can De Lijn change the use of my MOBIB card?
De Lijn reserves the right to demand the return or exchange of the MOBIB card at any time and/or to prevent its use for compelling technical reasons.How much does a MOBIB card cost?
- For the creation and personalisation of a new MOBIB card, De Lijn charges a fixed fee as applicable at that time, which you can find at delijn.be/en/content/vervoerbewijzen/mobib
- For a renewal after 5 (five) years, a fixed fee will be charged again. Note that an administrative fee will be charged for the creation of a duplicate after the loss or theft of your MOBIB card; this will be the fee applicable at that time, which you can find at https://help.delijn.be/hc/enus/articles/360039675471-How-do-I-request-a-new-MOBIB-card
What if my Personal Data change?
If you change your Personal Data – for example because you have moved – you should have the Personal Data on your MOBIB card updated as soon as possible. This can be done in a Lijnwinkel store or via the customer service. You can find the procedure for changing your Personal Data via the following link: help.delijn.be/hc/en-us/articles/360039675651-How-do-I-adjust-my-travel-pass-details-Who has access to the data on my MOBIB card?
De Lijn authorises the Ticket Inspectors personnel of MIVB-STIB, NMBS-SNCB and TEC to access the data on the MOBIB card’s chip while it is being used for travel on their network. This authorisation is also automatically granted to all Authorised Partners with whom De Lijn has into an interoperator partnership.How do I travel with a MOBIB card on a Flexbus from De Lijn Flex?
Register your MOBIB card number on which your travel pass is held in the De Lijn Flex-app or via the De Lijn Flex-switchboard when you make your booking. When you board a Flexbus, show your MOBIB card to the Driver, who will check your name against the booking.Do you have any questions about the MOBIB card?
You can find answers to the most frequently asked questions about the MOBIB card here: help.delijn.be/hc/en-us/sections/360007836712-My-MOBIB-cardContactless EMV media
Contactless EMV media and transport tickets
- ‘Contactless EMV media’ refers to contactless EMV bank cards (debit cards, credit cards and prepaid bank cards), smartphones or contactless payment media with payment apps for contactless payment (Google Pay, Apple Pay, etc.) with a linked bank card. . ‘EMV’ refers to the payment systems: Europay, Mastercard and Visa.
- A contactless EMV medium (cEMV) may be used as a carrier for a Ticket.
How can I purchase a Ticket using a contactless EMV medium?
- Hold your contactless EMV medium a maximum of 4 (four) cm from the White Terminal on the Vehicle as soon as you get on the regular De Lijn Vehicle. If you receive a positive response from the White Terminal (a green screen with a white tick and a sound signal), you have successfully purchased a Ticket. Present the same contactless EMV medium at the White Terminal of any Vehicle you Transfer to. Within 60' you will not be charged again.
- If the contactless EMV medium was not accepted, the White Terminal will give a negative response (a red screen with a white cross). Possible reasons for a negative response including an insufficient balance on the linked current account or a lost or stolen cEMV medium. As a Passenger, this will mean that you are not in possession of a Valid Ticket; you must immediately purchase a Valid Ticket.
- For each extra Passenger (up to 5 Passengers in total), the contactless EMV medium must be held in front of the same White Terminal on the Vehicle within 2 (two) minutes. This operation must also be repeated on any Transfer to another Vehicle.
Are there any restrictions on the purchase and use of a Ticket via a contactless EMV medium?
- You may purchase a Ticket for a maximum of 5 (five) Passengers with one contactless EMV medium.
- If several people travel together with several Valid Tickets via 1 (one) contactless EMV medium, they must remain together for the entire journey. If one of them breaks his/her journey, the other Passengers must keep the contactless EMV medium with them for the rest of the journey.
For how long is a Ticket purchased using a contactless EMV medium valid?
Purchasing a Ticket using a contactless EMV medium entitles you as a Passenger to get on and off as many De Lijn buses and trams as you like (except the student express lines) for 60 (sixty) minutes. A ride may be completed, even if the Time Limit is exceeded.Under what conditions can I use a Ticket purchased using a contactless EMV medium?
- You can only travel with your contactless EMV media if they are accepted by the White Terminal; currently only Mastercard/Maestro and Visa/VPay are accepted.
- As with any Ticket, you must have the contactless EMV medium with you at all times during the journey.
- De Lijn reserves the right to refuse the use of your contactless EMV medium (e.g. if your bank card has been reported as stolen).
- To ensure that a Passenger pays the correct price when boarding a Vehicle and then Transferring, the same contactless EMV medium must be used when Transferring. This is because, if you board with your contactless bank card and use your smartphone with Google/Apple Pay when you Transfer, for example, you will be charged twice for a single journey. When Transferring to De Lijn Flex, inform the Driver that you are Transferring from regular transport and that you have already paid with a contactless (EMV) bank card. As a Passenger, you must make sure that you buy an extra ticket if the 60 minutes have expired.
- When a contactless EMV medium is used for the first time on any given day, De Lijn has permission to reserve the price for one single Ticket on the linked current account until the payment transaction has actually been performed (Art. 75 PSD II). If a contactless debit card is used, there must be a sufficient balance in the linked bank account: at least the equivalent of the price of 1 (one) single Ticket.
- Whenever your board or Transfer, you must hold your contactless EMV medium in front of the White Terminal provided for the purpose and receive a positive response from the White Terminal (a green screen with a white tick). You do not have to enter a PIN code.
- De Lijn accepts no responsibility if you fail to pay for a journey using a contactless EMV medium for any reason. In such a case, you must purchase a Valid Ticket via another sales channel, for example by text message or via the De Lijn App.
How is payment taken for a Ticket purchased using a contactless EMV medium?
- When the contactless cEMV medium is held in front of the White Terminal, De Lijn is given permission to deduct the corresponding amount for the journey.
- A White cEMV Terminal accepts cEMV contactless media. A working White Terminal will at least display the logos of the accepted card schemes. If a White Terminal is defective, a yellow field with black cogwheels is displayed. In that case, you must either use another White Terminal on a tram, or purchase another Valid Ticket.
- At the end of a travel day (which runs from 2.30 in the morning to 2.29 am the next morning ) a calculation will be made of the amount payable to De Lijn for all journeys you have made during the previous day. Payment for this will be automatically taken within a few days. It may take up to 30 (thirty) days in exceptional cases.
- If payment does not take place successfully, an outstanding debt will arise. De Lijn will automatically try to settle an outstanding debt through the bank for 30 (thirty) days. You can also settle your debt via the customer contactless payment portal: contactloosbetalen.delijn.be. As long as you have an outstanding debt, you cannot use this EMV medium to travel with De Lijn.
Can I cancel or renew a Ticket purchased using a contactless EMV medium?
No, a Ticket purchased using a contactless EMV medium is for a single use and cannot be cancelled or renewed.Can I get a refund of the price paid for a Ticket using a contactless EMV medium?
The price of a ticket purchased using a contactless EMV medium is never refunded.How do I travel with a Flexbus as there are no White Terminals?
- There are no White Terminals on the Flexbus from De Lijn Flex. If you start your journey on a Flexbus, you can pay contactlessly at the Driver's payment terminal. The Driver will charge you the fare for a single journey. You will then receive a De Lijn Flex ticket that allows you to travel for 60 minutes on all De Lijn Vehicles (with the exception of the student express lines).
- If you have already paid at a White Terminal on the regular network and are Transferring to De Lijn Flex, inform the Driver of this. Note that you cannot Register your Transfer, which means you can only travel for 60 minutes after you have validated for the first time on the regular network.
Do you have any questions about contactless EMV media?
You can find more specific information here about buying and using Tickets via contactless EMV media via the following link: delijn.be/hc/en-us/sections/360008299652-Contactless-paymentElectronic card
What is an electronic card?
An Electronic Card is a paper carrier with a chip in it. It is not reloadable and is not personalised.How can I purchase an Electronic Card?
Electronic Cards can be purchased in advance via ticket machines (AVMs) or via De Lijn Points of Sale. The price is the same everywhere.How long is an Electronic Card valid for?
- There is always a Time Limit associated with a journey made with an Electronic Card. This differs depending on the type of product. Before the Time Limit has expired, you may travel and Transfer freely and without restriction. You may always complete your ride, even if this means that the Time Limit is exceeded. If you Transfer within the Time Limit, you may also complete the ride. You may not Transfer after the Time Limit.
- The Time Limit is determined by the time stamp from the Yellow Scanning Device. In the case of an Electronic Card, the Time Limit is stored on the chip.
- Electronic Cards have an expiry date, which is always shown on the back. When the expiry date has passed, you are unable to recover any unused Tickets issued on the carrier.
- Do you want to know how many journeys are left on your card? First press the info button on the Yellow Scanning Device and then Scan your card. You will then be able to see how many journeys are left on your card or how long your Ticket is still valid for. You can also use the info button on the ticket machines. Finally, you can also enter the 16 characters of your Electronic Card at this URL: delijn.be/en/tickets/saldochecker or in the De Lijn App in the product section to obtain the information.
Under what conditions can I use an Electronic Card?
- On regular transport, the Electronic Card must be immediately Scanned at the Yellow Scan Device whenever you board or Transfer to a Vehicle. If an Electronic Card is refused by the Scanning device, you must purchase another Valid Ticket.
- You cannot Scan at a Yellow Scanning Device on a Flexbus. Here, only when boarding, you will be able to show the Driver a ticket, ticket with contribution from your municipality (only products with a €0 fare), 10-journey ticket, 10-journey ticket with municipal discount or 50-journey ticket. The Driver will then charge the correct fare and you will receive a De Lijn Flex ticket valid for 60 minutes. In the case of a €0 fare, the driver will sign off the ticket and note the date and time on it. When Transferring from regular transport, you may show any Electronic Card to the Driver and inform him/her that you are making a Transfer and have Scanned the Electronic Card. Make sure that you can finish your ride within 60 minutes after your first boarding on the regular network.
- A Ticket on an Electronic Card will not be replaced or refunded in the event of its loss.
- If your Electronic Card is defective, it will be replaced by De Lijn, unless it is found that a fraudulent transaction has been carried out with it, or the card has been damaged intentionally, or the Ticket has been damaged in such a way that the essential data (type, balance, etc.) are illegible. Your card may also be blocked if you Scan it too briefly at the Yellow Scanning Device. You can check this by entering the 16 characters of your Electronic Card at this URL: delijn.be/en/tickets/saldochecker or in the De Lijn App in the product section. You can then unblock your card yourself by Scanning it for long enough at the Yellow Scanning Device, until you see a green screen with a white tick.
Can i get a refund of the price of a ticket purchased on an electronic card?
The price of a ticket purchased on an electronic card is never refunded.Can I cancel or renew a Ticket purchased on an electronic card?
No, an electronic card is for a single use and cannot be cancelled or renewed.Do you have any questions about buying and using Tickets on electronic cards?
You can find more specific information here: delijn.be/en/content/vervoerbewijzen/elektronischekaartSMS-ticket
If you buy a product by text (such as an Sms-ticket or an Sms-day ticket), the text message will serve as the carrier of your Ticket.
How can I purchase an sms-ticket?
- A Passenger travelling on an Sms-Ticket must take the initiative of purchasing the Ticket by text message before the start of the journey. This means that you must have received your Sms-Ticket before boarding the Vehicle.
- Sms-Tickets are paid for via a telecom operator connected with De Lijn. You can find the connected telecom operators here: delijn.be/en/content/vervoerbewijzen/tickets/overzicht-gsm-operatoren-sms-ticket
- To purchase a valid Sms-Ticket, the Passenger must send a text to the abbreviated number 4884. The message differs depending on the type of Ticket: for example ‘DL’ for an ticket or ‘DLD’ for an day ticket.
- The use of uppercase and lowercase letters is allowed (e.g., 'DL', 'dl', 'Dl', etc.), as are spaces at the start, in the middle or at the end (e.g. ‘ DL ’, ’dl’, ’ DL ‘, …). Incorrect messages (e.g. 'DLA', 'DLL') will of course not be accepted. Sms-Tickets will not be issued for such messages. Depending on the operator, you will be notified of this by an error message sent by text message. This error message is not a Valid Ticket.
- As a Passenger, you must ensure that you can receive and use paid-for Sms-Tickets.
- Sms-Tickets cannot be purchased through foreign telecom operators.
- For Passengers entitled to the Sms-Tickets of a telecom operator as a result of a mobile phone subscription, the possibility of purchasing Sms-Tickets depends on the terms and conditions of business applicable to them with regard to this mobile phone subscription.
- If you have sent a text message with a valid message to the abbreviated number (and you have sufficient credit), you will receive an Sms-Ticket showing the following information:
- the security code by which the Sms-Ticket is identifiable;
- the Time Limit of the Sms-Ticket;
- the price of the Sms-Ticket;
- any additional documents that the Passenger needs in order to be able to use the Ticket, e.g. entrance ticket for a P&R car park or Event ticket;
- if applicable, additional restrictions on the right to use the Ticket, e.g. geographical region, time frame or line number.
- If, for technical reasons or due to insufficient call credit, an Sms-Ticket cannot be issued, you may be notified by an error message sent by text message. This error message is not a Valid Ticket.
- You pay an operator fee for each message sent to the paying number 4884. The applicable operator fee can be found on: delijn.be/en/content/overzicht-gsm-operatoren-ticket. This amount is charged even if no SMS Ticket can be issued, e.g. in case of an error message.
How long is an sms-ticket valid for?
An sms-ticket is a single-use message and is valid as a ticket for the period specified in the text message.Under what conditions can I use an sms-ticket?
- You must spontaneously and clearly show your Sms-Ticket to the Driver whenever you board a Vehicle. This is not necessary on trams where you are also allowed or required to board at the middle or back door. If the Sms-Ticket is not fully visible on the screen of the mobile phone, the Driver may ask the Passenger to make the Sms-Ticket and sender number fully visible.
- The Ticket Inspector is authorised to ask for your mobile number when checking the Sms-Ticket. The inspector may pass on this mobile number to the Helpdesk by telephone or text message, after which the Helpdesk can use this mobile number to verify the purchase of an Sms-Ticket. At the inspector’s request, the customer service may send a verification message to the mobile phone number as provided by you to verify the purchase of an Sms-Ticket.
- An Sms-Ticket is always linked to the SIM card in your mobile phone and not to the mobile phone itself. This means that if you replace the SIM card during the validity period of an Sms-Ticket, the valid Sms-Ticket will also disappear.
- Several people travelling together may purchase Sms-Tickets using the same mobile phone. . You can buy up to 5 Sms-Tickets at a time with one text message, so you don’t have to pay the operator charge for each person. Do this by typing a number between 2 and 5 after your SMS code, for example ‘DL5’. If several people travel together with valid Sms-Tickets stored on the same mobile phone, they must remain together for the entire journey. If one of them breaks his/her journey, the others must keep the mobile phone with them for the rest of the journey.
- You may not pass on a received Sms-Ticket whose Time Limit has not yet expired by passing on your mobile phone or SIM card to another user.
- Likewise, you may not forward an Sms-Ticket to another user. Both practices are regarded as fraudulent.
- De Lijn is not responsible if a Passenger, for whatever reason, fails to purchase an Sms-Ticket. In such a case, you will have to purchase a Valid Ticket through another sales channel.
Can I get a refund of the price of an Sms-ticket?
The price of an Sms-Ticket purchased by text message and the operator charge for the text message with which the Sms-Ticket was requested will not be refundedCan I cancel or renew an Sms-Ticket?
An Sms-Ticket is for a single use and cannot be cancelled or renewed.Any questions about the Sms-Ticket?
You can find more information about Sms-Tickets here: help.delijn.be/hc/en-us/sections/360007836752-Purchasing-by-text-message-tickets-and-day-tickets-via-smsDigital carrier via the De Lijn app or website
Your De Lijn account via the De Lijn App or Website is a digital carrier for tickets (see 'Tickets via the De Lijn app or website') and your De Lijn account via the app is a digital carrier for travel passes (see 'Travel passes via the De Lijn App').
Tickets via the De Lijn app or website
Tickets that you purchase on the De Lijn Website or in the De Lijn App are issued in your De Lijn account and can be activated and displayed on a digital carrier, such as a smartphone, tablet or laptop. The following tickets are currently available on digital carriers: ticket, day ticket, group ticket, 10-journey ticket or 50-journey ticket. In addition, De Lijn can also offer special tickets with specific conditions on digital carriers.
How long is a Ticket on a digital carrier valid for?
Single tickets, day tickets and 10-journey tickets are valid for one year after purchase. 50-journey tickets are valid for three months after purchase. Special Tickets on a Digital Carrier may have different validity periods. More information about the prices and Validity of Tickets on a Digital Carrier can be found here: delijn.be/en/vervoerbewijzen/ticketsHow can I purchase a ticket on a digital carrier?
- If you wish to purchase a Ticket on a Digital Carrier, you can do so through the De Lijn App or Website.
- De Lijn App: If you wish to purchase via the De Lijn App, you must first download the app and create a De Lijn Account. You must accept De Lijn’s terms and conditions of use when you install it on your smartphone or tablet. To be able to purchase a Ticket you must be connected to the Internet. This may require a modification of your agreement with your telecom operator. You can find more information here: delijn.be/en/content/reisinfo/ontdek-de-app
- De Lijn Website: If you prefer not to install an app, you can also purchase Tickets digitally on the De Lijn website. You also need to create a De Lijn Account for this. Your De Lijn Account is called your ‘De Lijn profile’ on the De Lijn Website. You can find more information here: delijn.be/en/tickets
- After you have purchased it through the De Lijn App or De Lijn Website, your Ticket will be located in your ticket zone. You can find this in the De Lijn App under the ‘Products/Tickets’ tab. You can find this on the De Lijn Website via ‘delijn.be/mijnlijn’ under Tickets zone. You must always log in with the De Lijn Account with which you purchased the Ticket in order to be able to find the purchased Ticket in the De Lijn App or on the De Lijn Website.
Under what conditions can I use the ticket on a digital carrier?
- To travel validly, you must first activate the purchased Ticket in your ticket zone before boarding. You can activate your Ticket by clicking on the ‘activate’ button for the relevant Ticket in your ticket zone.
- After activation, your valid De Lijn Ticket will contain the following information:
- the Passenger’s surname and first name, if the Ticket was purchased through the De Lijn Website or De Lijn App
- the security code (possibly in the form of a QR code) by which the Ticket is identifiable;
- the Time Limit of the Ticket
- the price of the Ticket
- if the Ticket allows several Passengers to travel together: the maximum number of Passengers who may travel simultaneously with the Ticket
- any additional documents that the Passenger needs in order to be able to use the Ticket, e.g. entrance ticket for a P&R car park or event ticket
- if applicable, additional restrictions on the right to use the Ticket, e.g. geographical region, time frame or line number
- If you activate your Ticket on a Digital Carrier via the De Lijn Website, you will receive a confirmation email at the time of activation at the email address linked to your account. This email will contain the same information as the activated Ticket on the De Lijn Website and also serves as a Valid Ticket in its original and unmodified form as received by the Passenger. The confirmation email may be printed in its original and unmodified form. This email must not be forwarded to another user; it will not be accepted as a Valid Ticket if it is forwarded.
- You must spontaneously and clearly show your Valid Ticket to the Driver whenever you board a Vehicle. This is not necessary on Vehicles where you are also allowed to board at the middle or back door. If the Ticket is not fully visible on the screen of the mobile phone, the Driver may ask the Passenger to make the Ticket fully visible. A screenshot or photo of the activated Ticket will not be accepted as a Valid Ticket.
- A Ticket on a Digital Carrier is linked, for inspection purposes, to the Passenger’s account or mobile number. The SIM card may therefore not be replaced during the Ticket’s Validity Period.
- If the digital Ticket cannot be activated due to a technical problem, you will be informed of this via an error message in the De Lijn App or on the De Lijn Website. This error message is not a Valid Ticket.
- Several people travelling together may purchase several Tickets using the same Digital Carrier. A Ticket must be ordered for each Passenger, with the exception of the group ticket. If several people travel together with several Valid Tickets (one per Passenger) stored on the same smartphone or tablet, they must remain together for the entire journey. If one of them breaks his/her journey, the others must keep the Digital Carrier with them for the rest of the journey. If the Ticket is issued in the name of a Passenger, the Passenger concerned must be in the travel party for the entire journey.
- If you are in a location where there is no reception to buy or activate a Ticket on a Digital Carrier, if you do not have enough credit to do so, or if you are unable to purchase a Ticket for any other reason, De Lijn does not accept responsibility for this inability to purchase a Ticket. You must purchase another type of Valid Ticket in these circumstances.
- It is not permitted to pass on an activated Ticket on a Digital Carrier, the Time Limit of which has not yet expired, by handing over the Digital Carrier to another user. Such a practice is regarded as fraudulent.
Under what conditions can I pass on the ticket on a digital carrier to another passenger via the De Lijn app or the De Lijn website?
- A Ticket on a Digital Carrier may only be passed on to another Passenger via the De Lijn App or the De Lijn Website on condition that:
- the Ticket is still completely unused by the Purchaser
- the Purchaser of the Ticket and the recipient of the Ticket both have an online De Lijn account, or the recipient creates an online account when redeeming the code
- Each digital Ticket may only be passed on once to one person. A Ticket on a Digital Carrier that has been passed on may no longer be activated by the purchaser or passed on to someone else.
- If the Purchaser chooses to pass on the purchased Ticket on a Digital Carrier, the Purchaser will make a gift of the purchased Ticket on a Digital Carrier in favour of the recipient by sending a code. When the Purchaser has chosen a communication channel to send the code, the Purchaser will no longer be in the De Lijn App or on the De Lijn Website.
- As long as the recipient of the code - which gives access to the Ticket on a Digital Carrier - has not yet redeemed it, the purchaser can still withdraw the code.
- After the recipient has redeemed the received code, the digital Ticket will appear in the recipient’s ticket zone and disappear from the Purchaser’s ticket zone. The Purchaser can still look up the product information about the purchased Ticket in his/her purchase history.
- Tickets may not be passed on if they are part of a specific De Lijn promotion or have been made available by an employer to an employee (by means of a third-party payer scheme)
Can I obtain a refund of a ticket on a digital carrier?
The price of a ticket on a digital carrier can never be refunded.Can I cancel or renew a ticket on a digital carrier?
A ticket on a digital carrier is for a single use and cannot be cancelled or renewed.Travel passes via the De Lijn App
As a travel pass holder, you can also register your transfers via the De Lijn App. This gives you a valid ticket if you comply with the correct conditions. It is then not necessary to Scan your MOBIB card. If there is an inspection, show the QR code of your boarding or transfer in the De Lijn App as well as your proof of identity.
This is always issued in the name of the passenger and only the person mentioned – the holder of the travel pass – can validly use digital boarding.
This is possible on all De Lijn vehicles with the exception of the student express lines.
Under what conditions can I register my boarding and transfer in the De Lijn app?
You need:- the De Lijn App on your smartphone or device on which the De Lijn App has been installed
- a Valid travel pass in your name that is linked to a De Lijn Account and for which digital boarding is activated
- an active Bluetooth connection
- an internet connection at the time of registration of boarding and Transfer
How do I register a boarding or transfer correctly?
- You must first complete the one-time procedure to activate digital boarding for one person in your De Lijn Account via the De Lijn App. You must then Register every boarding and Transfer - just like with a MOBIB card.
- Further explanation of these steps can be found at delijn.be/en/digitaalopstappen
- De Lijn assumes an upper limit of 150 (one hundred and fifty) minutes for a journey. After 150 (one hundred and fifty) minutes, the boarding activation will expire and the Passenger will no longer have a Valid Ticket.
- You may alternately Register boardings and Transfers with your MOBIB card and via the De Lijn App. However, it is not permitted to Register the same boarding or Transfer both with MOBIB card and via digital boarding.
What if I am unable to register my boarding or transfer correctly?
If you are unable to Register your boarding or Transfer properly via the De Lijn App (for example due to a flat battery or network problems), register your boarding or Transfer with your MOBIB card at a Yellow Scanning Device until you receive a confirmation signal (a green screen with a white tick and a sound signal). If you do not have your MOBIB card with you, you must purchase another Valid Ticket. This Ticket is non-refundable. If you are unable to obtain your travel pass on time or to Register your Transfer correctly for reasons attributable to De Lijn, you may request a refund of the other purchased Ticket.Security of De Lijn Account
You must maintain control at all times over access to your De Lijn Account and prevent any third party from gaining access to it. You must keep the password and login linked with your De Lijn Account secret, store them in a safe place and not share them with third parties. This protection obligation likewise applies to any mobile devices (smartphone, laptop, tablet and MOBIB card) that may provide access to your De Lijn Account. We may temporarily suspend or permanently terminate your De Lijn Account at any time if we deem this necessary in order to protect you, De Lijn or our Authorised Partner(s) against identity theft or other forms of fraud. You will be notified of this in writing at the email address you have provided.De Lijn Flex ticket
Introduction
- A De Lijn Flex ticket is a paper carrier, the receipt that comes out of the payment terminal after you have paid a certain fare. It cannot be topped up and is not personalised.
- You can purchase the De Lijn Flex ticket by paying the appropriate fare at the Driver’s payment terminal with a contactless bank card (debit card, credit card or prepaid bank card), smartphone or contactless payment medium with payment applications for contactless payment (Google Pay, Apple Pay, etc.) with a linked bank card.
- The standard fare is applied unless you can present an Electronic Card with the product 10-journey ticket, 10-journey ticket with municipal discount or 50-journey ticket that still contains at least 1 unused journey. In such cases, the fare is applied based on the then current total price of the product divided by the number of rides, to obtain the fare for one ride.
How can I purchase a ticket at a payment terminal on a Flexbus?
- Ask for a De Lijn Flex ticket from the driver, who will then charge you the fare for one journey. If you have a 10-journey ticket, 10-journey ticket with municipal discount or 50-journey ticket, show it to the Driver who will then charge the appropriate rate.
- Then hold your contactless bank card, smartphone or contactless payment medium against the Driver’s payment terminal.
- The receipt will come out of the payment terminal and the Driver will hand it to you. Keep the De Lijn Flex ticket carefully in case there is an inspection. It is valid for 60 minutes and you can use it on all De Lijn services (with the exception of the student express lines).
- If the payment terminal does not accept your payment, the Driver will inform you of this. Possible reasons for a negative response include an insufficient balance on the linked current account or a lost or stolen bank card. As a Passenger, this will mean that you are not in possession of a Valid Ticket; you must immediately purchase a Valid Ticket using another contactless payment card or via another sales channel such as text message or the De Lijn App.
Are there any restrictions on the purchase and use of a ticket via a payment terminal?
- You can purchase the De Lijn Flex ticket for several people. You will have to purchase one De Lijn Flex ticket for each person. There is no restriction on the number of people for whom De Lijn Flex tickets can be purchased. However, bear in mind that your bank may have placed a restriction on your payment card, as a result of which multiple purchases of the same product at the same payment terminal may be blocked.
- Passengers may continue their journey individually with the De Lijn Flex ticket, which is anonymised and does not fall within the group ticket product category.
How long is a ticket on a De Lijn Flex ticket valid for?
Purchasing a ticket using a De Lijn Flex ticket entitles you as a passenger to get on and off as many De Lijn Vehicles as you like (except for the student express lines) for 60 (sixty) minutes.Under what conditions can I use a ticket on a De Lijn Flex ticket?
- As with any ticket, you must have the De Lijn Flex ticket with you at all times during the journey.
- When Transferring to the regular network, the Passenger does not have to pay again (at the White Terminals) or Scan a carrier (at the Yellow Scanning Device). The De Lijn Flex ticket is valid for 60 (sixty) minutes. The Passenger must only purchase a new Ticket if he/she exceeds these 60 (sixty) minutes.
- If a contactless debit card is used, there must be a sufficient balance in the linked bank account: at least the equivalent of the price of 1 (one) single ticket.
- De Lijn accepts no responsibility if you fail to pay for a journey at a payment terminal for any reason. In such a case, you must purchase a Valid Ticket via another sales channel, for example by text message or via the De Lijn App.
Can I cancel or extend a ticket on a De Lijn Flex ticket?
No, a ticket purchased on a De Lijn Flex ticket is for a single use and cannot be cancelled or extended.Can I get a refund of the price paid for a ticket on a De Lijn Flex ticket?
The price of a ticket purchased on an De Lijn Flex ticket is never refunded.Do you have any further questions about the De Lijn Flex ticket?
You can find more specific information about buying and using a De Lijn Flex ticket via the following link: delijn.be/en/content/vervoerbewijzen/tickets/flex-tarievenDigital carrier via the app of an authorised partner or m-supplier
Information
- Tickets that you purchase in the app of an Authorised Partner of De Lijn (the m-suppliers) are issued in this app and can be displayed on a Digital Carrier. You can find a list of the current m-suppliers here: delijn.be/en/content/vervoerbewijzen/tickets/partners-m-ticket
- To purchase a Ticket, you must first download the app of the m-supplier of your choice and create an account. You must accept the m-supplier’s terms and conditions of use when you install it on your smartphone or tablet. To be able to purchase a Ticket you must be connected to the Internet. This may require a modification of your agreement with your telecom operator.
- Payment for the Ticket on a Digital Carrier is made via the m-supplier concerned. M-suppliers who offer products for sale do so in the name and on behalf of De Lijn.
- M-suppliers are allowed to charge for downloading and/or using their app. The m-supplier is not allowed to increase the price of the Ticket on a Digital Carrier itself.
- You can find full details of the terms and conditions of sale of Tickets on a Digital Carrier purchased via an m-supplier’s app via the communication channels of the m-supplier concerned.
- Tickets on a Digital Carrier that you have purchased via the m-supplier’s app are usually activated immediately after purchase.
- After activation, your Valid Ticket on a Digital Carrier will contain the following information:
- the Passenger’s surname and first name or mobile phone number
- the security code by which the Ticket on a Digital Carrier is identifiable
- the Time Limit of the Ticket on a Digital Carrier
- the price of the Ticket on a Digital Carrier
- You must spontaneously and clearly show your Valid Ticket on a Digital Carrier to the Driver whenever you board a Vehicle. This is not necessary on Vehicles where you are also allowed to board at the middle or back door. If the Ticket is not fully visible on the screen of the mobile phone, the Driver may ask the Passenger to make the Ticket on a Digital Carrier fully visible. A screenshot or photo of the activated Ticket on a Digital Carrier will not be accepted as a Valid Ticket.
- A Ticket on a Digital Carrier is linked, for inspection purposes, to the Passenger’s account and usually also to his/her mobile number. The SIM card may therefore not be replaced during the Ticket’s validity period.
- If the Ticket on a Digital Carrier cannot be activated due to a technical problem, you may be informed of this via an error message in the app of the Authorised Partner or on the website of the Authorised Partner. This error message is not a Valid Ticket.
- Several people travelling together may purchase several Tickets using the same digital carrier. A Ticket on a Digital Carrier must be ordered for each Passenger. If several people travel together with several Valid Tickets on a Digital Carrier (one per Passenger) stored on the same smartphone or tablet, they must remain together for the entire journey. If one of them breaks his/her journey, the others must keep the digital carrier with them for the rest of the journey. If the Ticket on a Digital Carrier is issued in the name of a Passenger, the Passenger concerned must be in the travel party for the entire journey.
- If you are in a location where there is no reception to buy or activate a Ticket on a Digital Carrier, if you do not have enough credit to do so, or if you are unable to purchase a Ticket for any other reason, neither De Lijn’s Authorised Partner nor De Lijn accepts responsibility for this inability to purchase a Ticket. You must purchase another type of Valid Ticket in these circumstances.
- It is not permitted to pass on a Ticket on a Digital Carrier whose Time Limit has not yet expired by passing on the digital carrier to another Passenger, or to forward a Ticket to another Passenger. Both practices are regarded as fraudulent.
Special tickets
Introduction
- Special tickets are tickets purchased via the De Lijn website or an authorised partner with which De Lijn has concluded an agreement, whether or not in combination with another product or ticket.
- Special tickets may be issued by email or on digital or paper carriers and are usually in the name of a specific passenger.
- The Special ticket will contain the following information:
- the passenger’s surname and first name;
- a unique security code for identifying the ticket, possibly in the form of a QR code;
- the ticket’s validity period, including start and end time;
- if the ticket allows several passengers to travel together: the maximum number of passengers who may travel simultaneously with the ticket;
- any additional documents that the passenger needs in order to be able to use the ticket, e.g. entrance ticket for a P&R car park or event ticket;
- if applicable, additional restrictions on the right to use the ticket, e.g. geographical region, time frame or line number.
How long is a special ticket valid for?
The period of validity of a special ticket depends on the product in question and is shown on the special ticket.Under what conditions can I use a special ticket?
- If, for technical reasons, a special ticket cannot be issued, the passenger will be notified by the De Lijn website or by the authorised partner. This error message is not a valid ticket or a reason for travelling without a valid ticket.
- De Lijn accepts no responsibility if a passenger, for whatever reason, fails to purchase a special ticket. In such a case, the passenger will have to purchase a valid ticket through another sales channel.
Can I obtain a refund of the price of a special ticket?
The price of a special ticket purchased on paper or digital carrier or by email can never be refunded.Can I cancel or renew a special ticket?
A special ticket is for a single use and cannot be cancelled or renewed.Special rules for specific target groups
Information
- You may belong to a specific target group, as a result of which you are entitled to use our services at a reduced rate.
- If you wish to know whether you meet the conditions to be part of a specific target group and are eligible for such a reduction, click on this link: delijn.be/en/content/vervoerbewijzen/kortingen
- You can find an overview of the contributions by municipalities or cities here: delijn.be/en/content/zakelijk/lokale-besturen/kortingen-steden-gemeenten
- You can find an overview of the contributions from educational institutions here: delijn.be/en/content/vervoerbewijzen/kortingen/tussenkomst-school
- You can find an overview of the contributions from employers here: delijn.be/en/content/voordelig-woon-werkverkeer
Other provisions
Right to cancel
In accordance with Article VI.53, 12° of the Code of Economic Law, you do not have a right of withdrawal with respect to the purchase of a Ticket. You can find the relevant legal text here: www.ejustice.just.fgov.be/cgi_loi/change_lg.pl?language=nl&la=N&cn=2013022819&table_name=wetPrivacy policy
We collect, use and publish information from or about you as described in our privacy policy. You can find the privacy policy here: delijn.be/en/content/privacyLiability De Lijn
- De Lijn may only be held liable towards users (other than in connection with accidents or physical injury) in the event of intentional serious misconduct in the performance of its duties.
- If this misconduct has led to a cancellation, a delay or the disruption of the user’s journey, the maximum compensation that may be awarded by De Lijn, if any, is fixed at the value of one journey, and may be settled by De Lijn in kind or by payment of the equivalent amount, to the exclusion of any other direct or indirect damage. In other cases, compensation for any material damage caused by De Lijn to the user may not exceed a maximum of 150 (one hundred and fifty) euros.
- Minors travel under the responsibility of their parents or responsible person. In addition, for safety reasons, children under the age of 6 (six) years may not travel alone and must be accompanied by a person of at least 12 (twelve) years of age. De Lijn declines any responsibility in this regard and reserves the right to call the police and/or social services to take care of a child under the age of 6 (six) who is found unaccompanied in Vehicles or buildings of De Lijn.
Intelectual property
- All intellectual rights with regard to the carriers and contents of carriers of tickets in the broadest sense are held exclusively by De Lijn, its suppliers or service providers.
- The customer only acquires a non-exclusive and non-transferable right of use within the limitations and boundaries that variously apply per individual carrier.
Order of priority
In the event of any contradiction or conflict between the provisions of these terms and conditions and the general travel terms and conditions of travel, the provisions of these terms and conditions will prevail.Applicable law and resolution of disputes
- These terms and conditions are governed exclusively by Belgian law.
- In the event of a dispute in connection with these terms and conditions, the passenger may contact the Flemish Ombudsman Service with a view to obtaining an amicable settlement, via the following link: vlaanderen.be/vlaamse-ombudsdienst. The advice of the Flemish Ombudsman Service is not binding.
- In the absence of an amicable settlement, the courts of the judicial district of Mechelen have exclusive jurisdiction.