App and web accessibility statement

Accessibility Statement for Mobile App

De Lijn strives to make its websites and applications accessible, in accordance with the governance decree of December 7, 2018, which implements the European Directive 2016/2102.

Scope

This accessibility statement applies to:

• iOS application: De Lijn

• Android application: De Lijn - Apps on Google Play

Compliance Status

These mobile applications are currently not in compliance with the European Accessibility Directive (Directive (EU) 2016/2102), as determined by the regulatory body.

Non-accessible Content

An independent accessibility audit identified several accessibility issues. Below is a summary of the main findings:

• Not all interactive elements are fully usable with screen readers.

• Some text and interface elements lack sufficient color contrast.

• Not all buttons, input fields, and icons have clear, accessible names.

• The focus order and navigation with the keyboard or assistive technology are not always correct or logical.

These accessibility issues are due to technical limitations and existing design choices. De Lijn is continuously working to improve the accessibility of its mobile applications incrementally.

Preparation of this Accessibility Statement

This accessibility statement was prepared on January 4, 2024, and is based on an audit by a third party, WCAG, commissioned by the Diversity Policy Service of the Flemish government.

The audit took place in July 2023. You can read the report here:

• iOS application report

• Android application report

Summary

Compliance status

Compliance status

These mobile applications are partially compliant, due to the non-conformities and exemptions listed below.

Inaccessible content

Inaccessible content

A number of breaches were identified in the audit that took place in July 2023. These have since been resolved, with the exception of the following: It is not possible to use the mobile app in flipped view (landscape). It was decided not to implement this adjustment because the technical impact is too great.

Suggested alternatives

Suggested alternatives

If you need a flipped view on your mobile phone, it is advisable to consult the De Lijn website.

Improvement plan

Improvement plan

De Lijn’s mobile app is constantly being tested for accessibility. This accessibility statement will therefore be further supplemented and updated as the tests progress.

Latest Revision

This accessibility statement was last revised on January 4, 2024.

Questions or Comments?

We are interested in your opinion about our efforts to make our mobile app more accessible.

• Please send us your comments and suggestions through the app's feedback feature.

• If you are not satisfied with how De Lijn handles your feedback or complaint about the app's accessibility, you can file a complaint via this contact form.

This statement was prepared on 01/04/2024.

Website Accessibility Statement

We are actively working to achieve the WCAG label for the De Lijn website. This is a quality label for websites that are accessible to everyone, including people with disabilities (e.g., blind people, the elderly, internet users with motor or hearing impairments).

Below are some examples of our efforts to make this website accessible.

Examples

Web Standards

Web Standards

All pages of the website are structured and semantically built as much as possible (for example, H1 for titles, H2 for subtitles).

Links

Links

• Links to other pages on our site always open in the same window.
• Links to pages on other websites and to non-browser files like PDFs or Word documents are always shown in a new window.
• Links to other pages, files, or websites are meaningful. For links to other files, we always indicate the file type being linked (doc, xls, pdf, ppt, etc.) and mention the file size (in KB or MB).

Navigatie

Navigatie

• The breadcrumb navigation at the top of each page shows you the location of the page within the website's structure.
• You can navigate using only the keyboard.

Afbeeldingen

Afbeeldingen

Images are provided with an alt attribute that describes the content.

Video's

Video's

• Videos include a brief text that describes the content or come with a full transcript.
• Videos do not play automatically.

Printversie

Printversie

When printing a page, a print version is generated. A print-friendly version will automatically be sent to the printer, omitting all navigation elements that are only useful on the screen.

Letters vergroten

Letters vergroten

If you adjust the text size using the browser functions, the layout of the pages will automatically adjust.

Gegevenstabellen

Gegevenstabellen

Data tables are provided with table headers.

Questions or Comments?

Do you have questions or comments about the accessibility of our website? Let us know. Based on your feedback, we can further optimize the accessibility of our website. You can reach us:

• Via our online contact form

• Via our contact center De LijnInfo at 015 40 88 40

Read more about the accessibility of our buses, trams, and stops.

If you are not satisfied with the response De Lijn provides to your complaint, you can contact the Flemish Ombudsman. They can initiate an independent investigation. You can contact them via email (klachten@vlaamseombudsdienst.be), by phone at 1700, or by mail at the address: Vlaamse Ombudsdienst, Leuvenseweg 86, 1000 Brussels.