App and web accessibility statement

Our society is rapidly becoming digitized. That is why it is important for information to be accessible to everyone, with or without a disability. Websites and mobile applications must be digitally accessible in accordance with the European standard EN 301 549. This standard implements the WCAG 2.1 guidelines. At De Lijn, we are also committed to this goal.

Mobile App Accessibility Statement

De Lijn strives to make its website and app accessible, in accordance with the Administrative Decree of December 7, 2018, which transposes the European Directive 2016/2102.

Scope

This accessibility statement applies to:

• iOS app: De Lijn

• Android app: De Lijn - Apps on Google Play

Compliance Status

These mobile apps have currently been found to be non-compliant with the European Accessibility Directive (Directive (EU) 2016/2102) by the auditing body.

Preparation of this Accessibility Statement

This accessibility statement was prepared on January 4, 2024, and is based on a third-party audit commissioned by the Diversity Policy Department of the Flemish Government.

This audit took place in July 2023. You can read the report here:

• iOS App Report

• Android App Report

Summary

Compliance status

Compliance status

These mobile applications are partially compliant, due to the non-conformities and exemptions listed below.

Inaccessible content

Inaccessible content

A number of breaches were identified in the audit that took place in July 2023. These have since been resolved, with the exception of the following: It is not possible to use the mobile app in flipped view (landscape). It was decided not to implement this adjustment because the technical impact is too great.

Suggested alternatives

Suggested alternatives

If you need a flipped view on your mobile phone, it is advisable to consult the De Lijn website.

Improvement plan

Improvement plan

De Lijn’s mobile app is constantly being tested for accessibility. This accessibility statement will therefore be further supplemented and updated as the tests progress.

Website Accessibility Statement

De Lijn also strives to make its website accessible, in accordance with the Administrative Decree of December 7, 2018, which transposed the European Directive 2016/2102. And thus to obtain the WCAG label.

Scope

This accessibility statement applies to delijn.be.

Compliance Status

The website is currently not compliant with the European Accessibility Directive (Directive (EU) 2016/2102), as determined by the auditing body.

Below are some examples of our efforts to make this website accessible.

Examples

Web Standards

Web Standards

All pages of the website are structured and semantically built as much as possible (for example, H1 for titles, H2 for subtitles).

Links

Links

• Links to other pages on our site always open in the same window.
• Links to pages on other websites and to non-browser files like PDFs or Word documents are always shown in a new window.
• Links to other pages, files, or websites are meaningful. For links to other files, we always indicate the file type being linked (doc, xls, pdf, ppt, etc.) and mention the file size (in KB or MB).

Navigatie

Navigatie

• The breadcrumb navigation at the top of each page shows you the location of the page within the website's structure.
• You can navigate using only the keyboard.

Afbeeldingen

Afbeeldingen

Images are provided with an alt attribute that describes the content.

Video's

Video's

• Videos include a brief text that describes the content or come with a full transcript.
• Videos do not play automatically.

Printversie

Printversie

When printing a page, a print version is generated. A print-friendly version will automatically be sent to the printer, omitting all navigation elements that are only useful on the screen.

Letters vergroten

Letters vergroten

If you adjust the text size using the browser functions, the layout of the pages will automatically adjust.

Gegevenstabellen

Gegevenstabellen

Data tables are provided with table headers.

Preparation of this accessibility statement

This accessibility statement was prepared on January 4, 2024, based on a third-party audit commissioned by the Diversity Policy Department of the Flemish Government.

In early February 2026, it was updated based on an audit by the third-party organization Inter. Inter is the Flemish center of expertise on accessibility and the official monitoring body for digital accessibility, designated by the Flemish government.

This audit took place on December 9, 2025. You can read the report here:

• delijn.be Evaluation Report

Inaccessible Content

Based on an independent accessibility audit, several accessibility issues were identified. Below is a summary of the main findings:

• Not all interactive elements are fully usable with screen readers.

• Some text and interface elements lack sufficient color contrast.

• Not all buttons, input fields, and icons have a clear, accessible name.

• The focus order and navigation using a keyboard or assistive technology are not always correct or logical.

These accessibility issues result from technical limitations and existing design choices. De Lijn continues to work on improvements to gradually increase the accessibility of its mobile applications.

Questions or comments?

Do you have questions or comments about the accessibility of our app or website? Please let us know. Based on your feedback, we can further optimize the accessibility of our website. You can reach us:

• via our online contact form

• via our De Lijn Info contact center at 015 40 88 40

Read more about the accessibility of our buses, trams, and stops.

If you are not satisfied with De Lijn’s response to your complaint, you can contact the Flemish Ombudsman Service. They can launch an independent investigation. You can contact them by email (klachten@vlaamseombudsdienst.be), by phone at 1700, or by mail at the following address: Flemish Ombudsman Service, Leuvenseweg 86, 1000 Brussels.

Last Revision

This accessibility statement was last updated on June 24, 2026.