Using tickets

If you travel with a De Lijn ticket, you must activate it before boarding or at the time of boarding.

It is important for De Lijn to know where passengers are using public transport, for example so that we can adjust our services to demand. De Lijn does not check which individual customer uses public transport where.We may use this data for payments between public transport operators and to detect any technical problems. For this purpose we may share data with other public transport operators. In addition, we may use this data for other purposes, which we will describe later in this statement.

Unless you give your consent (see ‘Contact and services’), we use this data in pseudonymised form. This means that the data can no longer be directly linked to an individual.We store non-pseudonymised data for a maximum of six months.