Expected disruptions and diversions

Our vehicles often take scheduled diversions or experience expected disruptions due to road works or events. We realise that this can be very annoying. Check here how we keep you informed.

Stay informed with ‘info op maat’

If there’s a diversion scheduled for your bus or tram line, we will inform you about the diversion and about alternative routes. That way you will know in good time which stop to get on or off at and what diversion your bus or tram line is taking.

Via the app

  • Go to "More" in the app

  • Click on "Customized travel information". You need an account to use this feature.

  • Activate 'Custom travel information' to receive notifications about disruptions and diversions on your lines and stops.

Please note: You will only receive an app notification if we have sufficient relevant information for you. We base this on your historical travel behavior and favorites. We will only communicate for cancellations and diversions if you travel at similar times.

By email

  • Log in to your account

  • Click on "My line"

  • Click on "Privacy preference" and check "custom travel information".

  • Search for your bus or tram line on your stop or line page in the search field and click on the heart or click on the option at the bottom 'via e-mail'.

blijf-op-de-hoogte-via-email

Stay informed by email

Route planner

Prefer not to receive notifications or emails? Discover expected diversions using our route planner.

How can I see if my route plan has been impacted by a detour? If you request a route plan via our app or via our website, and your boarding, transfer or boarding stop has been impacted by a detour, our route planner will already take this into account in the proposal you receive.