Fourth new generation Lijnwinkel stores opened
Travelers receive smoother service in this new generation of Lijnwinkel stores and can easily make an appointment, online or on-site.
19 December 2025 - Tips, information and news
Two new Lijnwinkel store locations
After Antwerp and Leuven, we opened two more next-generation Lijnwinkel stores in Ostend and Brussels. This modern concept offers travelers a renewed experience, aiming to improve satisfaction for both travelers and staff. One of the new features is the ability for customers to make personal appointments, both online and on-site.
“The opening of the Lijnwinkel store 2.0 in Leuven is an important step in our commitment to a better mobility experience in Flanders. This concept places the needs of travelers at the forefront and aims for modern travel planning. We are excited to further roll out this concept to other cities.”
Ann Schoubs, Director-General of De Lijn
The Lijnwinkel store 2.0 is a modern, interactive environment where travelers can simplify their travel planning, obtain information about routes and schedules, and access innovative mobility solutions. From digital kiosks to expert staff, the Lijnwinkel store is designed with customer needs in mind.
What's new in Lijnwinkel store 2.0?
The new Lijnwinkel store offers travelers numerous features and benefits, including:
Appointment Scheduling: Customers can now make an appointment via the website or on-site to be assisted by a Lijnwinkel store staff member at the most convenient time. This ensures more efficient and personalized service.
Self-Service: Customers can explore independently with interactive route planners and stations. Staff are ready to assist when needed.
Digital Capabilities: Travelers are guided in downloading and using the app and consulting interactive route planners on screens.
Personal Reception: A friendly reception staff member inquires about the customer's needs.
Open Concept: The store features a seating area where customers receive information about De Lijn through screens, ranging from ambiance images to new projects and digital products.
Improved Communication: The new desk ensures better interaction between customer and staff.
Accessibility: A specially designed low desk makes the store accessible to everyone.
Easy Payment: In addition to bank card payments, customers can easily pay with cash via a machine.
Information on Combined Mobility: The store provides information about Blue Bike, Cambio, and Hoppin, the new mobility vision of the Flemish government.
Proactive Customer Approach: The Lijnwinkel store shifts from a reactive to a proactive approach, from simple transactions to extensive advice.
Support: During less busy times, staff support the customer service or subscription service for faster service.
“With Oostende and Brussels, we can now warmly welcome our customers in 2 brand new Lijnwinkel stores. We now have a cozy waiting area, informative stimuli via screens, the combo-mobile offer, our advice bubble where customers can come by appointment, self-service options, and much more. I am proud of our teams; they are now even closer to the customer in this new forward-thinking store. We hope this offering will help many customers on their digital journey with De Lijn, wherever they are.”
An Opdedrynck, Head of Sales Private Customers
Lijnwinkel store Ostend
Lijnwinkel store Ostend
Lijnwinkel store Brussels
Lijnwinkel store Brussels