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Safety-enhancing measures

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Camera surveillance

All new De Lijn vehicles are equipped with camera surveillance. Vehicles with cameras are used flexibly and focussed.  The buses and trams are equipped with stickers that indicate that there are cameras installed.

The cameras have a preventive effect and help identify events and offenders after an incident. The recorded images are only viewed in the event of an incident. As standard the recordings are recorded over after 72 hours unless they are immediately saved with a specific incident. Only people appointed by the Committee for Prevention and Protection at Work (CPBW) of De Lijn can view the images. In the first instance this is the Civic Security expert. After this the images are saved for a maximum of 1 month, unless they are part of a judicial investigation.

Who can request the images and how does this process work?
Are you a victim? Then request the images from the police. That is the fastest way: you submit a report of the events, the police contact the Civic Security expert and they will view the images. This person will then transfer any observations made and the images to the police. They will then deal with the dossier.

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Flexible locking control post

All new buses have a flexible locking control post. If the driver drops the upper section of the door, then he or she will increase the social contact; if the driver feels threatened, he or she can lock the window electrically.

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Radio contact between driver and dispatcher

The radio in the vehicle allows the driver to contact Dispatching in any situation. They can then take the necessary measures.

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Gps in the vehicle

The GPS in the vehicle allows De Lijn to determine the position of the vehicle at the moment of an aggression incident. In this way the public law enforcement, emergency services and lijn inspectors be directed to the exact location.
Thanks to the determination of the position De Lijn can also inform passengers about any delays - and remove any frustrations.

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Alarm system

In an emergency a driver can activate the alarm with one press of a button. Then:

  • De Lijn Dispatching is notified;
  • the indicators will start flashing;
  • and the message 'SOS police assistance required' will appear on the front and side of the vehicle’.

Have you see this message? Then notify the police as quickly as possible and give them the following information:

  • the place where you saw the vehicle
  • the vehicle number: four or six digits on the front or back of the vehicle.
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Rapid intervention vehicles

The inspection personnel of De Lijn have motorbikes. Thanks to these rapid intervention vehicles they can intervene efficiently in the event of an accident or aggression. This allows De Lijn especially limit the intervention time during peak times.

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'Track & Trace'

Thanks to the ’Track & Trace‘-system on all service vehicles Dispatching is able to see where the vehicles are located. In the event of an incident, Dispatching can direct the nearest team on site. This system operates across all the provinces: so Dispatching can contact vehicles from adjoining provinces.

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Cash box

All new vehicles have a cash box to store the portfolio and change.

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